Repossession & Collections Coordinator

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

Position Summary:  DriveWhip is looking for a relentless, resourceful, and results-driven Repossession & Collections Coordinator to keep our rentals on track and protect our assets. This job is for someone who thrives on tracking down hard-to-reach renters, resolving payment issues quickly, and coordinating vehicle recovery when needed. If you’ve worked in repossession or collections, you’ll feel right at home here.

Essential Duties and Responsibilities (include, but are not limited to the following):

• Own the late rental pipeline — quickly identify overdue accounts, reach out to renters via phone, SMS, and other means, and secure payment extensions or arrange immediate returns.
• Investigate and locate hard-to-reach drivers, using creative tactics when necessary.
• Coordinate with on-site staff and tow providers for repossessions as a last resort, ensuring safe and timely retrieval of vehicles.
• Keep track of the whereabouts of late vehicles and disable/re-enable access to vehicles as necessary. 
• Keep meticulous records of all communications, payment arrangements, and recovery actions in our system.
• Act as the first line of defense in preventing vehicle abandonment or loss.
• Report risk trends and unresolved cases to management with recommended next steps.

Qualifications Required:

• Proven experience in repossession, collections, skip tracing, or asset recovery.
• Confident, assertive communicator with excellent negotiation skills.
• Comfortable handling high-stress situations and making quick, sound decisions.
• Organized and persistent, with a track record of closing tough cases.
• Familiarity with repossession procedures, vehicle tracking systems, and CRM tools is a plus.

Education and Experience:

High school diploma or equivalent

Skills and Abilities:

• 2+ years in repossession, collections, skip tracing, asset recovery, or a similar high-contact, high-accountability role.
• Proven history of successfully recovering assets or resolving delinquent accounts.
• Hands-on experience working with GPS vehicle tracking systems, license plate recognition tools, or recovery management platforms.
• Track record of navigating difficult conversations and securing payment or asset return from unresponsive or evasive customers.
• Familiarity with state-specific repossession laws, compliance requirements, and industry best practices.

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands:

Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.

Manual dexterity to operate a typical desktop computing workstation.

Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.

Ability to lift and carry up to 15 pounds, if required.

Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at [email protected] to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal, state, and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time.

Salary:

$6 - $12 per hour. Rate depends on experience.