C

Citi

Runs banking and payments for global clients

Business Manager & Marketing Operations Lead

Full-TimeUpdated on 10/21/2026Deadline 10/21/26
$163.6k - $245.4k+ Incentive awards + Retention awards
Expert
Bachelor's, Master's, MBA
New York, NY, USA
Hybrid
Business & StrategyBusiness Operations

About the job

Requirements
  • A bachelor's degree in Business Administration, Finance, Marketing, Operations, or a related discipline is required.
  • A master's degree, MBA, or relevant advanced degree is preferred.
  • 10–12+ years of progressive experience in Business Management, Marketing Operations, Management Consulting, or Chief of Staff roles within a large, highly matrixed financial services institution or Fortune 100 enterprise.
  • Ability to engage senior executives, drive alignment, and command accountability across cross-functional teams without direct line authority.
  • Ability to operate autonomously as a high-output individual contributor, navigate ambiguous problem spaces, and translate broad strategic visions into structured, actionable execution plans.
  • Proven track record in orchestrating operational transformations, organizational change management, driving cultural cohesion, and building high-efficiency, highly engaged operational teams.
Responsibilities
  • Direct tracking, allocation, and performance measurement of Retail Banking & Citigold Marketing budgets and dedicated Marketing Technology funding, ensuring incremental capital is deployed against market-building, customer deepening and engagement, and acquisition initiatives.
  • Lead strategic financial planning, monthly variance reporting, multi-year forecasting, and expense management in partnership with Finance and other Business Managers.
  • Partner with product and analytics leads to institute financial attribution models, transformation milestone scorecards, and executive-ready dashboards that quantify commercial value creation.
  • Establish and enforce operational risk and governance frameworks across retail and wealth marketing workflows, aligned with Citi policies, regulatory standards, and internal control requirements.
  • Oversee and empower the day-to-day activities of Risk & Control Champions across Retail Banking & Citigold Marketing, ensuring consistent execution of control requirements, proactive issue management, adherence to regulatory and policy standards, and coordination with Risk, Compliance, and Audit partners.
  • Serve as the primary point of contact for internal audit, risk assessments, and compliance reviews; identify operational vulnerabilities and drive sustainable issue remediation.
  • Oversee third-party governance, agency engagement protocols, contracting approvals, and procurement compliance with Sourcing, Legal, and Compliance.
  • Assess risk in business decisions, consider the firm's reputation and safeguard Citigroup, its clients, and assets; drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
  • Architect and manage resource capacity models, headcount allocations, and project intake pipelines with functional operations leads to balance workloads against strategic priorities.
  • Streamline the campaign delivery lifecycle from strategy briefing through creative development to in-market deployment, reducing operational friction and cycle times and establishing operational accountability.
  • Drive continuous improvement methodologies, agile operational cadences, and standard operating procedures across creative, media, branch merchandising, and digital activation teams.
  • Act as an executive proxy and trusted advisor to the Managing Director, driving leadership team agendas, Monthly Operating Reviews, Quarterly Business Reviews, executive presentations, and town halls.
  • Coordinate across Retail Banking Lines of Business, Shared Services, Wealth and Brand Marketing, Analytics, Finance, Risk, and Technology to eliminate silos and drive enterprise-wide excellence.
  • Champion team-building rituals, recognition programs, and connectivity forums for the Retail Marketing organization and its distributed and cross-functional partners.
  • Analyze Voice of the Employee survey findings with HR and functional leads, develop concrete action plans, and track progress against employee engagement, professional development, and retention goals.
  • Foster an inclusive, transparent, high-performance team environment with ongoing feedback channels and clear two-way communication between senior leadership and the broader marketing team.

About the company

C

Citi

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Website

Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1812

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Simplify's Take

What believers are saying

  • Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
  • US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
  • Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.

What critics are saying

  • Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
  • Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
  • Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.

What makes Citi unique

  • Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
  • Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
  • Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Wellness Program
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays

Company News

Yahoo Finance
Oct 21st, 2026
Citi's Radke: AI splits software into winners like Microsoft and losers like Adobe

Citi's Tyler Radke says AI is splitting software into winners and losers. Radke, co-head of US software equity research, told Bloomberg Television that AI is lifting growth at Microsoft, Palantir, and Snowflake. He expects Microsoft's revenue growth to top 20%, up from 18% in the quarter ended June 30. Office costs under $100 a month and bundles security and Copilot, while rivals charge hundreds of dollars, leaving room to raise prices. Adobe and smaller application vendors face pressure as IT budgets shift to AI, he said. Salesforce agreed to buy Braze for $47.50 per share in cash. Radke questions whether Salesforce can speed up organic growth after half a dozen large deals. If financing stays costly, he expects scale to decide who survives.

Kalkine
Oct 20th, 2026
Citigroup prices $1.7B callable senior notes due 2030 with 4.135% fixed coupon

Citigroup priced a €1.5 billion offering of callable senior notes due October 26, 2030, according to a filing dated October 19, 2026. The notes were offered at 100.000% of par and settle on October 26, 2026. Net proceeds are €1,496,250,000 before expenses. The notes pay a fixed 4.135% annually until October 25, 2029. After that, they pay quarterly at three-month EURIBOR plus 0.795%. Citigroup may redeem the notes from April 26, 2027, at a make-whole price, or at par on October 26, 2029, or from September 26, 2030. The notes are rated A3 by Moody's, BBB+ by S&P, and A by Fitch. Citigroup will apply to list them on the Luxembourg Stock Exchange.

Kalkine
Oct 20th, 2026
Citigroup prices $1.4B senior notes due 2033 with 4.462% fixed-to-floating coupon

Citigroup Inc. priced a €1.25 billion offering of senior notes due October 26, 2033, according to a filing dated October 19, 2026. The notes were sold at 100.000% of face value, with net proceeds of €1,245,937,500 before expenses. The notes pay a fixed 4.462% a year, annually from October 26, 2027. From October 26, 2032, the rate becomes three-month EURIBOR plus 1.077%, paid quarterly. Citigroup may redeem the notes from April 26, 2027, at a make-whole price. The notes are rated A3 by Moody's, BBB+ by S&P, and A by Fitch. Settlement is due October 26, 2026. Citigroup Global Markets Limited is sole book manager, and a Luxembourg Stock Exchange listing has been applied for.

Astor Media
Oct 19th, 2026
Together prices $519M commercial mortgage-backed securitisation, its fourth deal in four months

Together has priced its seventh public small-balance commercial real estate mortgage-backed securitisation, valued at £409m. The deal was issued through Together Asset Backed Securitisation 2026-2 CRE-7 plc (CRE7). The placed notes have a weighted average cost of 1.21% at a 95% advance rate. About 83% of the notes are expected to receive AAA(sf) ratings from both Fitch and DBRS, with settlement expected on October 28, 2026. CRE7 is backed by first and second charge mortgages on commercial, residential and mixed-use properties across England, Wales and Scotland. First charge mortgages make up 98.2% of the portfolio. BNP Paribas and Lloyds Bank Corporate Markets were co-arrangers. Chief financial officer Chris Adams said it was Together's fourth transaction in four months, and that it "further diversifies our funding platform.

CNBC
Oct 16th, 2026
US presses China to widen market access for Mastercard and Citigroup in Bangkok talks

US Treasury officials pressed China this week to widen market access for Mastercard and Citigroup, an official said. The delegation, led by Deputy Secretary Francis Brooke, met the People's Bank of China (PBOC) and the finance ministry on the sidelines of the Group of 20 and IMF-World Bank meetings in Bangkok. Regulatory approval was part of the deal reached last month between Presidents Donald Trump and Xi Jinping, the official said. Mastercard now runs yuan card payments through a joint venture with NetsUnion Clearing Corp. Approval would let it operate independently. Citigroup is seeking a wholly owned securities licence and plans to raise its China securities staff to about 100, people familiar said. It applied in late 2021. On October 13, China allowed Visa to start preparing a wholly owned domestic card-clearing business.