T

TELUS Digital

Global AI-powered digital transformation & BPO

Principal Consultant - Informatica MDM Architect

Full-Time
$100k - $190k/yr
Expert
Bachelor's
Remote in USA
Remote
Solution EngineeringImplementation & Technical Account Management

About the job

Requirements
  • Significant enterprise data-management consulting or delivery experience, including hands-on leadership of Informatica MDM implementations.
  • Architecture experience with Informatica Master Data Management Cloud, Multidomain MDM SaaS, or Informatica multidomain MDM, with depth in at least one master-data domain.
  • Strong knowledge of MDM concepts, including data modeling, match and merge, survivorship, hierarchy management, data stewardship, workflow, reference data, and golden-record management.
  • Experience integrating MDM platforms with Salesforce and other enterprise applications through REST or SOAP APIs, messaging, middleware, batch interfaces, or event-driven patterns.
  • Working knowledge of data quality, metadata, governance, privacy, security, and lineage practices within an enterprise data architecture.
  • Experience leading architecture across the full delivery lifecycle, from discovery and solution design through testing, deployment, and production support.
  • Ability to evaluate legacy and cloud platforms, define modernization or migration approaches, and explain technical tradeoffs to client stakeholders.
  • Strong SQL and data-analysis skills, with the ability to assess source data, mappings, transformations, and reconciliation results.
  • Demonstrated client-facing consulting skills, including workshop facilitation, executive communication, documentation, estimation, and issue resolution.
  • Experience leading distributed teams and coordinating work across architects, developers, data engineers, analysts, administrators, and business stakeholders.
  • Bachelor's degree in computer science, information systems, engineering, business, or a related field, or equivalent professional experience.
Responsibilities
  • Lead discovery sessions with business, data, security, integration, and application stakeholders to define MDM goals, domain priorities, operating constraints, and measurable outcomes.
  • Design end-to-end Informatica MDM architectures for customer, product, supplier, reference, and other enterprise data domains using the appropriate Informatica cloud or multidomain capabilities.
  • Define canonical data models, hierarchies, relationships, crosswalks, match and merge rules, survivorship logic, trust frameworks, and golden-record processes.
  • Develop current-state and target-state architecture, implementation roadmaps, effort estimates, and sequencing recommendations for new deployments, modernizations, and migrations.
  • Establish integration patterns for Salesforce and other source and consuming systems using APIs, batch processing, event-driven services, middleware, and Informatica integration capabilities.
  • Align MDM design with Salesforce solution architecture, including identity resolution, account and contact models, product and reference data, consent and privacy requirements, and downstream analytics needs.
  • Design data quality, profiling, cleansing, validation, enrichment, exception handling, and remediation processes in partnership with data owners and stewards.
  • Define workflow, stewardship, role-based access, auditability, and governance controls that support operational adoption and regulatory requirements.
  • Set nonfunctional requirements for performance, scalability, availability, security, recoverability, monitoring, and supportability.
  • Provide technical direction throughout configuration, development, testing, deployment, and production stabilization; review designs and deliverables for quality and architectural alignment.
  • Guide data conversion and migration activities, including source assessment, mapping, reconciliation, cutover planning, and post-load validation.
  • Identify delivery risks and architectural decisions early, document tradeoffs, and present clear recommendations to technical and executive stakeholders.
  • Partner with project leadership to plan work, manage dependencies, and maintain alignment across onshore and offshore delivery teams.
  • Support proposals, solution estimates, statements of work, client presentations, and technical demonstrations for MDM opportunities.
  • Coach consultants and engineers, contribute reusable architecture patterns and delivery assets, and help strengthen the practice's Informatica MDM capabilities.
Desired Qualifications
  • Experience with Business 360 Console and one or more Informatica business applications such as Customer 360 SaaS, Product 360 SaaS, Supplier 360 SaaS, or Reference 360 SaaS.
  • Experience with Informatica Intelligent Data Management Cloud capabilities for data integration, data quality, governance, cataloging, or application integration.
  • Knowledge of Salesforce Data Cloud and Salesforce industry or core clouds, particularly where MDM and Salesforce data models must work together.
  • Experience with cloud platforms, data warehouses or lakehouses, and integration technologies commonly used in enterprise data ecosystems.
  • Informatica, Salesforce, cloud-platform, data-governance, or architecture certifications.
  • Experience shaping MDM programs across multiple business units, geographies, or data domains.

About the company

TELUS Digital Experience provides end-to-end digital transformation services for enterprises, combining digital strategy and design, cloud IT solutions, AI-powered automation, AI data solutions, and omnichannel customer experience. It uses a global delivery network built from strategic acquisitions and a long-running managed-services model to serve 650+ clients across tech, media, e-commerce, fintech, healthcare, and automotive. Its flagship product is Fuel iX, an enterprise-grade Generative AI engine, with tools like Fuel iX Copilots for productivity, Agent Trainer for AI-based customer service training, and Fortify for automated GenAI security testing. It differentiates itself by offering an integrated suite of digital consulting, development, and AI data solutions powered by its own GenAI platform, helping clients accelerate digital transformation and scale AI responsibly through long-term partnerships and project-based work.

Company Size

10,001+

Company Stage

Acquired

Total Funding

$539M

Headquarters

Vancouver, Canada

Founded

2005

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Simplify's Take

What believers are saying

  • June 2026 Cresta and ElevenLabs partnerships expand its implementation pipeline across enterprise CX.
  • September 2026 Dreamforce sessions showcase production Agentforce deployments in banking, higher education, and manufacturing.
  • September 2026 NelsonHall named TELUS Digital a Leader in AI Enablement and AI Training.

What critics are saying

  • TELUS booked a C$2.1 billion impairment on TELUS Digital in July 2026.
  • Second-quarter 2026 revenues fell on client ramp-downs in trust and safety and AI data.
  • Europe service-center restructurings and reported Romania layoffs signal shrinking delivery capacity and margin pressure.

What makes TELUS Digital unique

  • TELUS Digital combines contact-center operations, forward-deployed engineers, and Fuel iX enterprise AI.
  • It holds Salesforce Agentforce Summit Level status and 40 activated AI agents by September 2026.
  • Its global delivery footprint spans 35-plus countries, supporting local-language AI and customer care.

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Benefits

  • Health Insurance
  • Health Savings Account/Flexible Spending Account
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Unlimited Paid Time Off
  • Hybrid Work Options
  • Remote Work Options
  • Wellness Program
  • Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

10%
MarketScreener
Oct 14th, 2026
TELUS Digital partners with Parloa to help enterprises build and manage AI agents for stronger customer relationships.

TELUS Digital partners with Parloa to help enterprises build and manage AI agents for stronger customer relationships. Published on 10/14/2026 at 08:06 am EDT S&P Capital IQ TELUS Digital announced a partnership with Parloa. Established in Germany, Parloa brings a robust European enterprise footprint and experience supporting deployments subject to the General Data Protection Regulation (GDPR) and other European regulatory requirements, while TELUS Digital offers its existing delivery presence and regulated-industry expertise across North America and Europe. TELUS Digital will serve as an implementation partner, introducing prospective and current enterprise clients to Parloa's AI agent platform and helping them put it into production at scale. Enterprises that choose to deploy Parloa can contract directly with the company for the platform itself and engage TELUS Digital for implementation, integration, change management, managed services and other professional services. The Parloa partnership is the newest addition to TELUS Digital's AI capabilities for customer experience. The Parloa partnership extends TELUS Digital's AI-powered CX solutions for enterprise clients in industries including telecommunications, retail, travel and hospitality, media, banking, financial services and insurance, and healthcare, supported by a global delivery footprint of 83,000+ team members across 35+ countries. (C) S&P Capital IQ - 2026

MoneyMakers
Oct 9th, 2026
Sanas introduces supervised AI calls as TELUS Digital evaluates product.

Sanas introduces supervised AI calls as TELUS Digital evaluates product. Sanas introduced Supervised AI on October 8, 2026, a contact-center system designed to put a human supervisor inside several AI-handled calls rather than waiting for a transfer after a problem. TELUS Digital says it is working with Sanas to evaluate the technology and identify suitable uses, not that it has deployed it in production. The commercial proposition is that AI can handle routine stretches of a call while a supervisor deals with exceptions without making the customer repeat the conversation. How supervision is meant to work. In Sanas's proposed workflow, one supervisor can follow up to four simultaneous conversations, receive alerts, privately guide the AI, take over a call and return control to AI within the same interaction. The four-call figure describes the product's intended capacity, not a measured staffing or productivity improvement. Sanas says each call begins by telling the customer they are speaking with AI under human supervision. It also says recommendations shown to supervisors cite source documents and that AI actions and human interventions are logged. An extension of Sanas's speech business. Sanas already offers real-time accent translation, language translation, speech enhancement and speech intelligence for uses including contact centers. Supervised AI extends that offering from processing and analyzing speech to coordinating AI-led conversations. Sanas says the new system can run in a customer's private cloud or on premises, with a choice of underlying speech and language models. The product is available by invitation, with broader availability planned for December 2026. The reviewed launch materials do not disclose measured Supervised AI customer-service results or realized staffing savings.

PR Newswire
Sep 3rd, 2026
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026.

TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /PRNewswire/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital

PR Newswire
Sep 3rd, 2026
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026.

TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /CNW/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital

The Deep Dive
Aug 25th, 2026
S&P drops TELUS from Canadian Dividend Aristocrats Index after dividend slashed 55%.

S&P drops TELUS from Canadian Dividend Aristocrats Index after dividend slashed 55%. TELUS Corp. (TSX: T) has been stripped of its dividend aristocrat status. S&P Dow Jones Indices said the telecom will be removed from the S&P/TSX Canadian Dividend Aristocrats Index before the open on Sept. 1, a change that surfaced through the index provider's routine monthly dividend review. The announcement named no replacement. The reason is straightforward. Membership requires a company to raise its regular cash dividend every year for at least five consecutive years. TELUS did the opposite, resetting its quarterly payout to 18.75 cents a share from 41.84 cents, a cut of roughly 55 per cent, effective Oct. 1. One reduction is enough to end a streak, regardless of how long it ran. Sponsored · Altamira Gold Corp. The removal is more than symbolic. Index membership pulls in passive money, most visibly through the iShares S&P/TSX Canadian Dividend Aristocrats Index ETF, and funds tracking the benchmark have to sell what the index drops. TELUS also terminated the discount on its dividend reinvestment plan as of the same date, closing another avenue for shareholders to add stock on favourable terms. Management framed the cut as a balance sheet decision rather than a distress signal. The company expects the reset to preserve about $2.7 billion in cash through 2028, earmarked for paying down debt. Net debt stood at 3.5 times adjusted EBITDA at quarter-end, against a target of 3.0 times or lower by the end of 2028, which is a goal that was already pushed out by a year. Second quarter results underlined the pressure. Revenue fell 3 per cent to $4.9 billion, adjusted EBITDA slipped 2 per cent, and the company booked a $1.8-billion net loss driven by a $2.1-billion non-cash writedown at TELUS Digital. Full-year free cash flow guidance was trimmed to roughly $1.8 billion from $2.45 billion, with competitive pricing and slower population growth cited among the culprits. Telus last traded at $13.58 on the TSX. Information for this briefing was found via the sources and the companies mentioned. The author has no securities or affiliations related to this organization. Not a recommendation to buy or sell. Always do additional research and consult a professional before purchasing a security. The author holds no licenses.