Field Services Manager

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. 

As a Field Services Manager, you’ll be responsible for driving the growth, financial performance, and service quality of TELS Building Services within your assigned territory. You’ll build and strengthen relationships with Senior Living customers, identify and develop service opportunities, and apply your building trade services expertise to deliver solutions that meet customer needs.

Working closely with sales, operations, sourcing, and service providers, you’ll support successful project execution, resolve service challenges, and help ensure a consistent customer experience. Your leadership in the market will contribute to profitable growth, stronger customer relationships, and the continued expansion of TELS Building Services.

What You’ll Do and Impact:  

• Drive territory growth by identifying and pursuing new business opportunities across dispatch, quoted, recurring, and large project services to increase revenue and expand TELS Building Services.

• Build and maintain customer relationships with facility, regional, and corporate-level decision-makers to strengthen partnerships, understand service needs, and grow existing accounts.

• Manage territory financial performance by monitoring service and project results, identifying opportunities to improve profitability, and supporting financial objectives.

• Lead customer rollouts and initiatives by coordinating TELS Building Services implementation schedules and corporate customer programs with internal teams to ensure successful execution.

• Identify and develop large project opportunities ($25K+) by partnering with the TELS team to qualify customer needs, define project scope, support proposals, and close sales.

• Provide technical sales expertise by assessing customer facility needs, recommending appropriate building trade services, and demonstrating the value of TELS Building Services and the TELS Platform.

• Coordinate sales execution with TELS and DSI sales teams to align customer opportunities, account priorities, and market activities that support business growth.

• Resolve customer and service provider issues by working with internal teams and service providers to address service challenges, improve outcomes, and maintain customer satisfaction.

• Support service provider network performance by identifying potential providers and collaborating with operations and sourcing teams to reinforce service expectations, quality standards, and accountability.

• Oversee large project procurement and quality control within the assigned territory to support reliable service delivery, project outcomes, and customer expectations.

• Assess market conditions and customer needs to identify emerging service opportunities, recommend solutions, and support the continued growth of TELS Building Services.

What You'll Bring:

• Extensive expertise in HVAC, plumbing, general contracting, or electrical trades, with experience in supervisory, estimating, project management, or account management roles.

• 5+ years of successful B2B technical sales experience in the building trade services industry, with a demonstrated ability to consistently meet or exceed sales targets.

• Ability to develop and maintain relationships with facility, regional, and corporate-level customers to identify needs, strengthen partnerships, and support business growth.

• Ability to communicate technical building trade services solutions clearly to customers and internal stakeholders to support informed decisions and successful sales outcomes.

• Ability to build and leverage relationships with internal teams, contractors, and service providers to coordinate opportunities and support consistent service delivery.

• Demonstrated ability to assess complex service challenges, identify root causes, and develop practical solutions while adapting to changing priorities and customer needs.

• Ability to travel by car and/or plane up to 40%.

• Valid, unexpired driver's license with a satisfactory driving record.

Job to be performed in the location listed. Generous benefit package available.

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