Business Process Analyst/System Help Desk

Overview

Position Summary:

The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems including PRESTO, TOM, and other local systems.  The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement.  The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities.  The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI.  In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.

Responsibilities

Essential Job Functions:

• Participate in regular BPM Team meetings to share project status, risks, issues, present proposed solution, and to collaborate on business process and system issues and improvements.
• Conduct regular (e.g., weekly) project meetings in the office with other project stakeholders / departments as needed. Facilitate meetings, capture and investigate issues, and identify / demonstrate solutions.
• Document and communicate business requirements with NBSA for local system enhancements through meetings ensure clear understanding of business needs. In partnership with NBSA, review UAT demonstrations prior to testing; build and share understanding of system enhancement and expected functionality.
• Conduct UAT for system enhancement/system defect tickets. Share details of UAT defects with NBSA through tickets/email and meetings to access priority of defects and identify next steps to resolve defects together with NBSA.
• Collaborate with NSA BPM Manager / Supervisor and other members in the Secaucus office for project planning.

Below is a summary of the remaining responsibilities:

• Execute / Coordinate
  • Resolution of issues / completion of requests from business teams related to business processes or systems.
  • Projects relating to business process improvement and / or system enhancement.
  • Creation of Project Plans for system releases and ad-hoc projects.
  • Regular status meetings with key stakeholders within the business teams and with Business Process Management (BPM) team in Tokyo and IT teams, as required.
  • Business analysis to identify issues and propose solutions.
  • Business Requirements gathering from Business Subject Matter Experts (SMEs) to support Business Process improvements.
  • Business Requirements documentation.
  • Collection and analysis of business justification for system enhancements including return on investment (ROI) calculation (quantified business benefits vs. cost of system enhancement) to provide to management for approval
  • Sign off on Business Requirements, QA test scenarios, QA test results.
  • Sign off on User Acceptance Testing (UAT) – develop and execute user acceptance plans to prove that user requirements and specifications have been properly developed and are ready for production deployment.
•  Provide management and status reports
  • Communicate status, risks / issues, and remediation plans to management.
  • Monitor and measure business process efficiency through key performance indicators (KPIs).
  • Escalate any project or activity that is not meeting expectations in schedule or quality.
• Monitor and provide directions on
  • Create enhancement or defect tickets for system changes, monitor status of tickets, perform necessary follow-up actions, and provide status back to business stakeholders.
  • Identify and communicate business priority for system enhancements for given Business domain.
  • Gather and identify business KPI definition for given Business domain.
• Direct and provide leadership of teams
  • Liaise with external and internal parties such as internal North/South America (NSA) RORO Business SMEs, NSA RORO Management, and BPM team in Tokyo, as well as external Customers and Vendors.
  • Facilitate and / or participate in regular status meetings with NSA RORO Business SMEs, BPM, and IT, as required.
  • Work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.

Qualifications

Salary Range: $78,000 - $80,000

Qualifications and Requirements:

• Problem Solver - capable of dissecting complex problems and providing appropriate solutions and alternatives that are specific.
• Positive Attitude - maintains a can-do attitude and inspires others when presented with challenges or obstacles.
• Proactive / Self Stater - motivated to complete work assignments based on own self initiative.
• Results Orientated - does not disregard need for strategy and planning but is most passionate about getting things done that contribute to competitive advantage rather than conceptualizing about what or how things should be done. Strives for continuous improvement while maintaining a realistic viewpoint.
• Accountable - team player who diligently follows tasks through to completion and holds themselves, as well as others, accountable for their commitments. Provides reasons for shortfalls and proposes actions to correct, rather than excuses.
• Communication - communicates and provides feedback in a concise, candid, honest, and timely manner.
• Business Acumen - able to quickly provide keen judgment in understanding and dealing with a business situation in a manner that facilitates an efficient decision-making process and is likely to lead to a positive outcome.
• Business Knowledge - understands RoRo Business and / or Shipping/Ocean Carrier related business and has experience with associated business functions (preferred but not required).
• Business Analysis - experience documenting Business and Functional requirements, as well as Standard Operating Procedures (SOP)
• Must be proficient with Microsoft Office suite of modules including Excel, Word, PowerPoint, Visio.

Preferred Education:

• Bachelor's Degree Required.

Work Experience:

• 2+ yars of Business Analyst experience preferred and/or Shipping Business experience.

Benefits:

NYK offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision 
• 401(k) with a company match and Pension Plan
• Flexible Spending Accounts, Life Insurance, Tuition Assistance Program, Vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About NYK Group Americas Inc.

Founded in 1885, Nippon Yusen Kabushiki Kaisha (NYK Line) has become a leader in global marine transport by meeting challenges head on and achieving steady growth. NYK recognizes our role in providing safe and reliable services for a broad range of trade and commercial activities that are the basis for developing the world's economies and cultures.

NYK Line

NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.