Retail Sales Associate
About the job
- Excellent customer service and interpersonal skills are required.
- Flexibility to work opening, closing, weekend, and holiday-season shifts is required.
- Be proactive in tackling daily tasks, handling customer interactions, and communicating with managers daily.
- Computer proficiency and point-of-sale experience are preferred.
- Email and phone communication skills are required.
- The role requires the ability to move around the retail space, move upwards of 50 pounds, and occasionally traverse ladders.
- Create a welcoming space for the Steamboat community and customers.
- Provide a welcoming retail store experience as part of the customer-facing team.
- Maintain the visual store aesthetic by organizing displays, changing mannequins, routinely cleaning, and tidying the sales floor.
- Receive inventory shipments, restock the sales floor, and maintain organized back stock.
- Perform operational duties, including answering phones and fulfilling customer service shipments.
- Provide knowledgeable and up-to-date information about Stio products, sales, and pricing.
- Use the point-of-sale system to process customer transactions, payments, refunds, exchanges, and gift cards accurately and efficiently.
- Depending on assignment, open and close the store, handle alarms and cash management, and ensure the store is secure.
- Microsoft Office Suite skills are preferred.
- A high school diploma or GED is preferred.
About the company
Stio designs, manufactures, and sells outdoor apparel for men, women, and children, including jackets, pants, shirts, footwear, bags, and accessories for skiing, hiking, and everyday wear. Its products are sold primarily through its website and Mountain Studios retail locations, using a direct-to-consumer model and responsive customer feedback loops to update offerings; the gear emphasizes mountain-ready performance and uses textiles from mills with recycled and repurposed fibers. The company differentiates itself through an authentic Jackson Hole lifestyle identity, hands-on founder involvement, and a strong emphasis on sustainability and customer connection rather than relying mainly on wholesale channels. Stio aims to grow its direct-to-consumer business, expand its presence in mountain and gateway communities, and reach revenue milestones around $100 million while expanding its product line for families.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$42.6M
Headquarters
Jackson, Wyoming
Founded
2011
Get referred to Stio
See people who can refer or advise you
Simplify's Take
What believers are saying
- September 2026 sales crossed $100 million, validating the omnichannel strategy.
- Seven regional agencies, hired May 15, 2026, widen wholesale reach across America.
- Stio opened fifteen stores and plans a Jackson flagship for summer 2027.
What critics are saying
- Europe expansion starting 2026 adds inventory, localization, and channel complexity immediately.
- Patagonia, Arc'teryx, and Vuori pressure Stio's premium pricing and talent retention.
- A misfiring wholesale slowdown after 2026 starves cash for stores, flagship, and global rollout.
What makes Stio unique
- Jackson Hole authenticity and mountain-tested design distinguish Stio from generic outdoor brands.
- Mountain Studios blend DTC, wholesale, and retail feedback into one operating system.
- Technical apparel plus recycled materials support premium positioning in ski and trail categories.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Wellness Program
- Employee Assistance Program
- Disability Insurance
- Employee Discounts