Retail Growth Manager

Job Description

SquareTrade is seeking a commercially minded and analytically strong Retail Growth Manager to drive sustainable growth across our Nordic markets. The role will be part of our Partnerships team, reporting into the Account Manager based at the SquareTrade HQ in London, UK. 

The Retail Growth Manager will be responsible for driving sales in the Nordics markets and play a critical part in translating commercial targets into consistent results by working closely with partner retail stakeholders and the Account Manager. The role requires a balance of strategic thinking, structured analysis, and practical problem-solving, with a strong understanding of the retail environment. This is a role with significant ownership, operating across markets and functions to improve performance, execution quality, and partner engagement. 

Key responsibilities 

Growth and Performance Ownership 

• Own the end-to-end performance of SquareTrade’s products across assigned markets 

• Drive improvements in the sales effectiveness and quality working with local stakeholders 

• Use performance insight to identify growth opportunities and prioritise focus areas 

• Own the in-store roll-out of new products, initiatives, and campaigns 

Partner Engagement 

• Build and maintain strong, effective relationships with key retail stakeholders 

• Act as a trusted point of contact for performance, execution, and growth discussions 

• Ensure consistent alignment between SquareTrade objectives and partner priorities 

• Facilitate structured performance dialogue through regular planning and review forums 

Enablement and Operational Effectiveness 

• Identify capability gaps and contribute to the continuous improvement of sales enablement and agent training approaches 

• Act as the first point of contact for product, operational, or compliance related questions from the market 

• Contribute to improving customer and operational outcomes by identifying systemic issues and opportunities 

Insight and Cross Functional Contribution 

• Translate market insights into clear, actionable input for the Account Manager 

• Contribute to cross functional initiatives that improve commercial, customer, or operational performance 

• Share learnings and best practices across markets to support continuous improvement 

Qualifications

Skills and qualifications 

• Fluent in one/more Nordic languages and professional working proficiency in English 

• Strong communication and facilitation skills – Ability to build and maintain relationships with external partners and internal stakeholders, and influence performance without direct authority 

• Data-driven commercial acumen – Comfortable translating quantitative data and qualitative insights into clear initiatives that drive growth 

• Problem-solving mindset – Comfortable navigating ambiguity, resolving issues, and driving progress in fast‑moving environments 

• Organised and self-directed – Capable of managing multiple priorities and stakeholders 

• Retail experience – Desired 

Additional Information

We work in a hybrid model: 3 days in the office, 2 days from home. 

All your information will be kept confidential according to EEO guidelines.

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is an Equal Opportunity Employer