Fraud Analyst - Risk and Payments

Employment Type:

Permanent

Job Description:

This role will require ability to work weekends and statutory holidays as required.

Transaction volumes across our global loyalty products are scaling rapidly, and the Risk team needs someone who wants to catch active fraud rings in real time, not just review flags in a queue.

What You'll Be Doing

You will sit at the intersection of data analysis and payment security, investigating complex transaction data and refining detection logic to protect our global travel partners. Your days will be spent querying large datasets, hunting for emerging fraud patterns, and keeping friction minimal for legitimate travelers. AI handles the first pass on variance analysis and financial risk summaries, leaving you free to focus on the complex discrepancies, root-cause investigations, and judgment calls that actually need human eyes.

What You Bring

• You write complex SQL queries and joins in your sleep, pulling and manipulating disparate datasets without waiting for someone else to prepare the data for you.

• You spot behavioral anomalies and hidden patterns in transaction data before they show up as spikes in chargeback metrics.

• You make swift, accurate calls on queued transactions under pressure, finding the right balance between fraud prevention and user friction.

• You have hands-on experience tuning rules and workflows inside platforms like Cybersource, Adyen, or Kount rather than just relying on out-of-the-box settings.

• When it comes to AI, you don't just use it, you've replaced recurring manual reporting and data cleanup with workflows you built, and you know how to validate AI outputs before sharing insights with stakeholders.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

What You'll Love About Us

🏦 RRSP Matching · 🏥 Comprehensive Health Plans · 📅 Flexible Paid Time Off · ✈️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.