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VML

Global marketing automation, personalization, and CRM

Managing Director - Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeRogers, AR, USA$100k - $230kHybrid

About the Job

Requirements

  • A minimum of 12 years of experience in progressive account leadership roles within a leading advertising agency environment, preferably managing large, complex CPG or similar global accounts.
  • Senior-level experience leading commerce and retailer-driven campaigns, with a strong command of the shopper marketing landscape and partner ecosystem.
  • Demonstrated expertise in developing and executing comprehensive integrated marketing strategies in brand campaigns.
  • A solid strategic background with the proven ability to develop channel plans and oversee complex marketing programs across multi-layered client organizations.
  • Strong production experience and a deep understanding of campaign execution across various media.
  • Extensive experience leading and running integrated teams across strategy, creative, production, retailer management, and project management disciplines in a fast-paced environment with periodically shifting priorities.
  • Proven experience managing and developing senior-level direct reports, managing up to four individuals concurrently.
  • Proven ability to drive significant account growth, identify new business opportunities, and lead successful pitch efforts.
  • Proficiency in Microsoft Suite and a deep understanding of delivery systems and complex project management methodologies for integrated campaigns.
  • Openness and flexibility to travel as needed for executive client meetings, strategic workshops, content shoots, and new business engagements.

Responsibilities

  • Lead client strategy and agency growth by working with senior clients to understand their business objectives and challenges, integrating strategies and channel plans to achieve and exceed goals across brand and commerce campaigns.
  • Provide executive account team leadership, ensuring clear strategic direction and effective allocation of multi-functional support across agency disciplines.
  • Forge partnerships with cross-functional agency leadership to define, influence, and deliver against evolving client requirements.
  • Generate innovative integrated marketing solutions to enhance client performance across key areas, including social media initiatives and new product launches with go-to-market strategies.
  • Use understanding of brand and social experience to guide impactful campaigns.
  • Deliver executive presentations to large, diverse client groups, showcasing strategic vision, performance metrics, and thought leadership.
  • Lead quarterly agency business reviews and engage with clients on-site to shape strategy, present complex concepts, and manage executive-level relationships.
  • Oversee workflow and operational efficiency across the client portfolio, including strategic project delegation and resource utilization across project management, production, connections, and strategy.
  • Directly manage and mentor Account Directors and Supervisors, guiding their professional development, strategic approach, and client management skills.
  • Drive portfolio profitability through financial management, accurate forecasting, and achievement of account profit expectations.
  • Identify substantial growth opportunities, lead major new business pitches, and drive strategic account expansion initiatives.
  • Evolve a modern operating model that uses artificial intelligence-enabled asset creation to increase speed, scale, and strategic impact.

Desired Qualifications

  • Experience managing large, complex consumer packaged goods or similar global accounts.

About the Company

VML

Global marketing automation, personalization, and CRM

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Kansas City, MO
Founded
1992

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