Pattern

Amazon shelf-management tool with ML insights

Area Manager

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeHebron, KY, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of operations experience in a warehouse, distribution, or logistics environment.
3–5 years in a supervisory role, preferably in a distribution center or warehouse environment.
Able to maintain confidentiality.
Familiarity with Warehouse Management Software to track and solve problems with orders.
Effective communication with associates, management, and executive staff.
Prior experience creating and executing a shift plan.
Understanding of basic math and Excel formulas.
Understanding of the importance of process control to the business.
Proficient use of Microsoft Office, including Excel, and Google Suite, including Gmail.
Ability to follow procedures, exercise sound judgment, and apply a fair and consistent management style.
Comfort working and communicating with a diverse employee demographic.
Ability to prioritize and multitask.
Ability to walk or stand for 8–10 hours and lift up to 50 pounds by hand.
Ability to use a pallet jack, electric or non-electric.
Ability to pull, push, bend, kneel, and crouch.
Ability to work overtime during peak season, approximately 25–30% of the time.
Ability to work a flexible schedule and come in outside normal working hours to provide management coverage when needed.

Responsibilities

Lead a team of supervisors and warehouse staff of up to 220 on the assigned shift to meet productivity, quality, safety, and on-time shipping targets.
Partner with the General Manager, Assistant General Manager, and Operations Managers to support teams in meeting business goals.
Engage with the team during shifts to promote a positive culture and maintain quality, safety, and performance.
Create shift plans and allocate labor in accordance with daily goals and order volumes.
Facilitate communication between shifts to support teamwork and shared goals.
Direct supervisors and leads in the department and across shifts so policy and procedure changes are communicated.
Track attendance and approve associate timecards.
Coach, train, and retrain associates on labeling and packaging procedures.
Resolve employee relations matters and conflicts, working with Human Resources to develop sustainable solutions.
Monitor productivity and recommend actions to meet and exceed metrics.
Administer progressive discipline for behavioral or productivity issues.
Help contributors understand and connect to the company's vision, mission, strategy, and business priorities.
Promote and exemplify safety guidelines to ensure team-member safety.
Manage leads to ensure they work closely with team members through training, coaching, and problem-solving order issues, when applicable.
Uphold company policies and professional workplace behavior by leading by example.
Solve problems in real time using counting and basic math.
Use Warehouse Management Software to track and solve problems with orders.
Work cooperatively with other managers, supervisors, coordinators, and leads.

Desired Qualifications

Previous experience with or knowledge of Workday.

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/

That's where you come in. We're looking for Area Managers to sit at the center of that motion — helping design, improve, and run the systems that connect our people, our products, and the brands we power, at scale.

This isn't a desk job: it's a full-time, early-career leadership role based right on the floor of one of our fulfillment centers or warehouses, where real-time conversations with your team happen on the production floor, not over email. You'll take ownership early, lead and develop a team of hourly associates, and see the results of your decisions land immediately — motivating, coaching, and managing your people to hit goals that matter, all while holding the line on safety, quality, attendance, and performance every shift.

Currently in Hebron, we are looking for applicants across all shifts!

Responsibilities

Lead team of supervisors and warehouse staff of up to 220 on assigned shift to hit productivity, quality, safety, and ship on time targets
Partner directly with the General Manager, Assistant General Manager, and Operations Managers to support teams to meet business goals
Engage with team during shift to promote positive culture and maintain high levels of quality, safety, and performance
Ability to shift plan and labor share in accordance with daily goals and order numbers
Facilitate open communication between shifts to ensure teamwork to achieve common goal
Provide direction to supervisors and leads in department and across shifts to ensure changes/updates in policy and procedure are communicated
Tracking attendance and approving timecards for associates
Coaching, training, and re-training associates on labeling/packaging procedure
Resolving employee relations matters and conflicts, working with HR to develop sustainable solutions
Monitor productivity and make recommendations to reach and exceed metrics
Administer progressive discipline due to employee behavioral/productivity issues
Help contributors understand and connect to our vision, mission, strategy, and business priorities
Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
Manage leads to ensure they are working closely with team members by training, coaching, and problem-solving issues with orders (if applicable)
Uphold company policies and professional workplace behavior by leading by example
Problem solving in real time using counting and basic math
Familiar with Warehouse Management Software to track and solve problems with orders
Work cooperatively with other managers, supervisors, coordinators, and leads
Ability to have a flexible schedule and come in outside of normal working hours to provide coverage for management staff when needed

Qualifications

Minimum of 1 years of operations experience in a warehouse/distribution, logistics environment
3-5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
Able to maintain confidentiality
Familiar with Warehouse Management Software to track and solve problems with orders
Must be able to display effective communication to associate, management and executive staff members
Prior experience creating and executing a shift plan
Understanding of basic math and excel formulas
Understands how important process control is to the business
Flexible- Embraces Change
Problem Solver
Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
Previous experience/knowledge of Workday preferred
Ability to follow procedure, practice sound judgment and practice a fair and consistent management style
Comfortable working and communicating with a diverse employee demographic
Excellent multi-tasking skills with the ability to prioritize

Physical Demands

Ability to walk or stand for 8-10 hours
Ability to lift up to 50 lbs by hand
Pallet jack experience (electric or non-electric)
Pull, push, bend, kneel, crouch
OT required during peak season (25-30% of the time)

Benefits

Medical PPO and HSA with employer match plan options
Dental, Vision, STD, Supplemental Insurance plans
Company Paid LTD and Life Insurance
401K match - Match 100% up to 3% and 50% from 3.1% - 5%
4 weeks of PTO, accrued semi monthly
8 company paid holidays
Paid bereavement
Stocked marketplace with late-night meal options
Product Giveaways

About the Company

Pattern

Amazon shelf-management tool with ML insights

Pattern.com helps brands selling on Amazon by providing a free digital shelf management tool that analyzes the competitive landscape. It gathers data from millions of searches and products daily and uses machine learning to show which items frequently appear beside a brand’s products in shopper searches. The tool processes marketplace data to generate customized insights and signals that brands can use to optimize listings and improve visibility. The company differentiates itself by offering a free core tool alongside premium ecommerce acceleration services, including deeper market insights, patented technology solutions, and expert consultancy, with an emphasis on Amazon Marketing Cloud and global ecommerce trends. Pattern.com's goal is to help brands increase their visibility and sales on Amazon, driving growth and sustainable revenue for both clients and Pattern.com.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Lehi, UT
Founded: 2013

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