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TaskUs

BPO providing end-to-end customer experience management

Polish-Speaking Customer Support Teammate

Customer SupportConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

  • Near-native or full professional proficiency in Polish (B2/C1 level).
  • Professional working proficiency in English (B1 level).
  • Strong verbal and written communication skills, proper grammar, and a professional phone manner.
  • Empathy, patience, and active listening to connect with customers in a high-pressure environment.
  • Logical thinking, problem-solving skills, and ability to analyze transaction details and customer behaviors.
  • Proficiency in Windows or macOS and comfort navigating Google applications and customer relationship management tools.
  • Ability to multitask, stay organized, and demonstrate attention to detail in a fast-paced support environment.

Responsibilities

  • Handle inbound and outbound communications in Polish and, as required, English via phone, email, and live chat.
  • Identify, troubleshoot, and resolve customer complaints involving accounts, subscription management, and standard billing queries.
  • Maintain records of interactions and transactions in the customer relationship management system.
  • Recognize and route complex or unresolved technical issues to the appropriate internal departments.
  • Identify latent customer needs and pain points and share insights with product and service improvement teams.
  • Meet performance measures including First Contact Resolution, Customer Satisfaction scores, and quality audits.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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