I

ING

Digital banking and sustainable lending

Branch Agent

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • A Licenciado, Grado, Diplomado, or Módulo qualification in Law, Economics, or Business Administration is required.
  • An LCI certificate is required.

Responsibilities

  • Inform customers or prospects about the bank's product offering so they can select products suited to their financial needs, and proactively identify cross-selling opportunities based on those needs.
  • Meet the established commercial objectives.
  • Resolve customer problems and requested operations as effectively and satisfactorily as possible while maintaining high customer-experience standards.
  • Execute customer-requested operations or actions according to existing procedures, internal audit rules, and security requirements.
  • Demonstrate knowledge of the bank's products and campaigns, as well as the market and competition.
  • Understand the operation of other bank channels with which the role has a direct relationship.
  • Share relevant customer or process information gathered during customer-service activities with the responsible manager and channel to help improve the bank.

Desired Qualifications

  • Official MiFID certification is desirable.
  • A minimum of six months of customer service experience in banking and service-provision sectors for financial advice is desirable.
  • Knowledge of banking operations, financial products, and sales techniques is desirable.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size
10,001+
Company stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991

Recently Posted Jobs

Explore more opportunities at ING

See more jobs