Senior Hospice Patient Care Team Manager

Overview

Lead Compassion. Inspire Excellence. Elevate Hospice Care.

We are seeking a Senior Patient Care RN Manager to supervise our hospice team. Reporting directly to the  Administrator, you will play a vital role in maintaining a high-performing hospice program by managing patient care activities, supervising clinical staff, and ensuring compliance with all company policies and regulatory standards.

As a Senior Hospice RN Patient Care Manager, you will:

• Lead and support hospice patient care operations to ensure quality and compliance

• Supervise, teach, evaluate, and develop nursing and clinical associates

• Manage clinical and administrative workflows, including referrals, DME pickups, Medicare eligibility, insurance verification, and patient benefit tracking

• Coordinate and facilitate Interdisciplinary Group (IDG) meetings to review patient care plans and update clinical documentation

• Oversee scheduling, visit assignments, and timely completion of patient visits

• Respond compassionately and professionally to referrals and clinical inquiries

• Serve as a liaison between clinical teams, leadership, and external providers

• Ensure adherence to hospice industry regulations including Medicare, Medicaid, JCAHO, ACHC

Essential Functions

• Ensures appropriate delivery of hospice services to qualified patients.
• Supervision and managing the performance of the nurse(s) and aide(s), including assigning of admit and evaluation visits, scheduling visits at the beginning of benefit period, and ensuring staff are completing visits in a timely manner.
• Directing the work of clinical associates including assigning of admit and evaluation visits, scheduling visits at the beginning of benefit period, and ensuring staff are completing visits in a timely manner.
• Managing the site in the absence of, or by the designation of, the Executive Director, Administrator, or Senior Patient Care Manager from time-to-time.
• Preparing for, serving on, and facilitating the Interdisciplinary Group (IDG), as assigned, including presiding over IDG, presentation of patients for review, coordination of minutes, review of patient charts to note and address any changes to patient condition and/or the plan of care, and soliciting input from various care team members.
• Overseeing and managing rescheduled, declined, missed, and reassigned visit requests, including making decisions as to priority and staffing based on clinical judgment.
• Managing all components of the calendar-changing of service codes, visit dates, clinicians assigned, scheduling out of PRN visits, etc.
• Managing and overseeing clinical and administrative and record-keeping functions, including documenting referrals, new physicians and facilities, durable medical equipment (DME) pickup, Medicare patient eligibility, obtaining authorization and reauthorization as needed, commercial insurance verification, transfer patient documentation, satisfaction surveys, and patient benefit periods and events.
• Overseeing process at death and discharge, including making decisions regarding notification of appropriate staff (pharmacy, physician, supply company, etc.).
• Responding to phone referrals/inquiries in a timely, professional, and compassionate manner, including triage of medical concerns within scope of practice.
• Participating in on-call nursing schedule and providing direct skilled bedside nursing care in patient home or IPU, as needed.
• Performing other activities as assigned.

About You

Qualifications – What You’ll Bring:

• Current Registered Nurse (RN) license in the state of employment

• Graduate of an accredited nursing program (Associate degree accepted with relevant experience)

• Minimum 3 years direct patient care experience

• Knowledge of hospice principles, regulatory compliance, and managed care

• Strong communication, collaboration, and organizational skills

• Proficiency with Electronic Medical Records (EMR), Microsoft Office, and healthcare software

• Valid driver’s license and automobile insurance

• Ability to provide skilled nursing care as needed, including on-call responsibilities

• CPR certification

Preferred Experience (Not Required):

• Bachelor’s degree in Nursing

• 2+ years hospice or home care experience

• Leadership experience in clinical supervision or program management

• Certified Hospice and Palliative Nurse (CHPN) certification

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and bring your leadership skills to a team that’s dedicated to delivering exceptional end-of-life care with heart.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Heartland Hospice

Our Company

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.