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Teleport

Air logistics and cross-border delivery network

Senior Executive, Customer Success

Customer SuccessConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

  • Prior experience in Customer Success, Key Account Management, or Operations within the logistics, air cargo, or supply chain industry is strongly preferred.
  • Ability to thrive, prioritize, and make sound decisions in an extremely fast-paced, ambiguous environment.
  • Strong written and verbal communication skills and a track record of engaging stakeholders at all organizational levels.
  • Strong logical reasoning and analytical problem-solving skills, with a data-driven approach to troubleshooting.
  • Intermediate to advanced proficiency in Microsoft Excel and Google Workspace, including Sheets, Slides, and Docs.
  • Strong project management habits and disciplined documentation skills.
  • Applicants must be Malaysian citizens and have the legal right to work in Malaysia.

Responsibilities

  • Track key performance metrics, monitor service-level agreements, and deliver actionable reporting to internal leadership and clients.
  • Oversee forecast alignment, capacity planning, bookings, and execution of pickup and delivery schedules.
  • Trace cargo irregularities, resolve delays, and manage critical escalations to minimize impact.
  • Use Google Workspace to transform operational datasets into presentations and reports.
  • Own operational roadblocks and client challenges from identification through resolution.
  • Partner with Operations, Network Planning, and Tech teams to remediate issues and implement sustainable solutions.
  • Plan and forecast demand across available flights, including freighters, passenger flights, and third-party capacity, while ensuring data accuracy.
  • Use network algorithms to route cargo across company and partner networks, balancing capacity, routing efficiency, and delivery timelines.
  • Anticipate and respond to disruptions or changes affecting scheduled cargo transportation.

Desired Qualifications

  • Prior experience in Customer Success, Key Account Management, or Operations within the logistics, air cargo, or supply chain industry is strongly preferred.

About the Company

Teleport

Air logistics and cross-border delivery network

Teleport moves cross-border air logistics in Southeast Asia by combining AirAsia cargo space with its own freighters and capacity from partner airlines to offer fast, cost-effective shipments for businesses. It works with a hybrid network: exclusive access to AirAsia’s cargo space, owned freighters, and capacity from over 40 partners to create a wide network, handling end-to-end logistics from pickup to last-mile delivery, with some markets operating their own ground sorting, trucking, and customs clearance. It differentiates itself through an asset-light model that lowers costs by using both owned assets and partner capacity, enabling faster, price-competitive service with end-to-end visibility across its network. Its goal is to simplify and speed up cross-border logistics in Southeast Asia by providing reliable, affordable, and scalable air freight and e-commerce delivery solutions.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$100M
Headquarters
Batu Caves, Malaysia
Founded
2019

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