Wholesale Operations Coordinator

ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved.  Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

ABOUT THE ROLE

The Seasonal Wholesale Operations Coordinator supports daily order processing for Shinola’s Wholesale and Corporate Sales channels, focusing on order entry, fulfillment releases, inventory allocation requests, and open order maintenance. Working closely with Sales, Operations, and Planning, you’ll help resolve order issues, maintain accurate records, and identify opportunities to fulfill orders promptly using available inventory. This is a temporary, part-time position based in our Detroit headquarters, starting as soon as possible and continuing through December 20, 2026. The schedule is 20 hours per week across four five-hour days.

KEY RESPONSIBILITIES

• Enter, review, and release Wholesale and Corporate sales orders for fulfillment.
• Monitor and manage the order management inbox, responding to inquiries and coordinating follow-up.
• Review and maintain open sales order lines, identifying backorders, cancellations, and discrepancies requiring updates or resolution.
• Coordinate inventory allocation requests with the Planning team to maximize fulfillment opportunities.
• Communicate with Sales representatives regarding customer orders, inventory availability, order status, and shipping updates.
• Investigate and resolve order processing and fulfillment issues, escalating as needed.
• Identify available inventory that can fulfill open orders, support sales targets, and minimize missed revenue opportunities.

QUALIFICATIONS

• One to two years of experience in order management, wholesale operations, or customer service preferred.
• Experience with ERP systems, preferably NetSuite, is a plus.
• Working knowledge of Microsoft Excel.
• Strong organizational and communication skills, with the ability to collaborate across teams.
• Strong attention to detail and problem-solving skills.
• Ability to manage daily priorities independently and follow through on outstanding issues.
• Availability to work in-office at Shinola’s Detroit headquarters for 20 hours per week across four five-hour days through December 20, 2026.

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.