Full-Time
Resort Operations Associate
CoralTree Hospitality
1,001-5,000 employees
Manages luxury hotels, resorts, residences
Compensation Overview
$25/hr
Wailea-Makena, HI, USA
In Person
 Operations & Logistics (1) |
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- Excellent verbal and written English communication skills are required.
- Strong computer skills, including proficiency with Microsoft Office and the ability to quickly learn hospitality software and property management systems.
- Outstanding interpersonal and customer service skills.
- Strong organizational skills with the ability to multitask and prioritize responsibilities.
- Professional appearance and demeanor appropriate for a luxury resort environment.
- Positive attitude, strong work ethic, and willingness to learn multiple job functions.
- Ability to work independently while contributing as a collaborative member of the team.
- Flexible schedule, including weekends, holidays, evenings, and varying shifts based on operational needs.
- Valid driver's license with an acceptable driving record.
- Able to lift, carry, push, and pull up to 50 pounds on a regular basis.
- Deliver exceptional customer service with warmth, professionalism, and the spirit of aloha.
- Welcome arriving guests and owners, assist with departures, and provide property orientation.
- Transport luggage, groceries, packages, and personal items safely and efficiently.
- Assist at the Front Desk with guest check-in and check-out, issuing keys and wristbands, processing payments, answering telephones, and responding to guest inquiries.
- Support Concierge operations by providing recommendations for activities, dining, transportation, shopping, and local attractions.
- Assist Beach & Pool Operations by setting up guest seating, maintaining towel inventories, monitoring amenities, and ensuring facilities remain clean and welcoming.
- Maintain cleanliness and organization of work areas, guest spaces, and operational equipment.
- Previous hospitality, hotel, resort, customer service, or tourism experience.
CoralTree Hospitality manages luxury hotels, resorts, and residences for independent, branded, and soft-branded properties across the United States. It handles on-site operations, marketing, sales, revenue management, brand development, and HR support, with additional services for golf courses, spas, HOAs, and membership programs; it also oversees vacation rental units. The company uses a decentralized model that empowers on-property leaders to tailor operations to local markets, while revenue comes from management agreements with property owners. Its goal is to improve property performance and profitability, grow its portfolio, and expand residence and rental-management offerings under the CoralTree brand.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Englewood, Colorado
Founded
N/A
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Simplify's Take
What believers are saying
- July 2026 Reef expanded CoralTree to five properties, including Park City and Virginia.
- CoralTree won RiverPlace Hotel in Portland on July 22, 2026, adding an 85-room asset.
- Jeff Knowlton joined as CTO in August 2026, strengthening technology and systems modernization.
What critics are saying
- CoralTree depends on owner contracts; Reef or Amaterra can replace it after underperformance.
- Large rivals like Aimbridge and Highgate outspend CoralTree on technology, sales, and recruiting.
- Vacation-rental and HOA operations stay labor-intensive; one service failure can trigger owner defections in 2026.
What makes CoralTree Hospitality unique
- CoralTree manages luxury hotels, residences, and HOAs across resorts and cities.
- Lowe ownership gives CoralTree capital backing and property-sourcing advantages.
- The CoralTree Residence Collection manages 1,500+ units and 40 HOAs, unusually broad for hotels.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Employee Discounts
Company News
CoralTree Hospitality appoints new CTO. CoralTree Hospitality has appointed Jeff Knowlton as chief technology officer to lead the company's enterprise technology strategy, digital innovation and systems optimization across its portfolio. Knowlton brings more than 25 years of experience in hospitality and technology leadership, digital transformation, guest-facing platform enhancement and operational system modernization to his new role. He will oversee CoralTree's technology roadmap, focusing on improving guest experience, operational efficiency and scalable infrastructure to support the company's expansion. "Jeff's deep expertise at the intersection of hospitality and technology makes him an exceptional addition to our leadership team," said Tom Luersen, president of CoralTree Hospitality. "As we continue to grow, his vision and leadership will be instrumental in delivering innovative, seamless, and data-driven guest experiences across our portfolio." Before joining CoralTree Hospitality, Knowlton most recently served as chief information officer at Peregrine Hospitality. Prior to that, he served in the same role at Sonesta Hotels International. Knowlton also held technology roles with the Pursuit Collection, Sage Hospitality and Vail Resorts. "I'm thrilled to join CoralTree Hospitality at such an exciting time in its growth," said Knowlton. "The company has a strong reputation for thoughtful, experience-driven hospitality, and I look forward to advancing its technology capabilities to support both guests and associates while enabling long-term success."