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Nouria

C-store operator, fuel distributor, car washes

Car Wash Operations Assistant Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeWest Springfield, MA, USAIn-person

About the Job

Requirements

  • Be at least 18 years of age.
  • Be able to work up to 50 hours per week, with additional hours as business needs require.
  • Have flexible availability to cover shifts, including evenings, weekends, and holidays when needed.
  • Work at least one weekend day and maintain open availability based on operational needs.
  • Be able to lift, carry, and hold up to 50 pounds.
  • Be able to work outdoors in temperatures ranging from -10°F to 100°F.
  • Be able to stand, walk, and move around vehicles for extended periods.

Responsibilities

  • Assist in supervising daily site operations, including staffing support, scheduling assistance, coaching, and performance feedback.
  • Help ensure the facility, equipment, and grounds are clean, safe, and fully operational.
  • Support workflow and vehicle throughput improvements to minimize wait times and enhance customer experience.
  • Address customer inquiries, feedback, and concerns promptly and professionally.
  • Assist with sales initiatives and membership growth strategies to drive revenue and customer retention.
  • Monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
  • Enforce company safety procedures and regulatory compliance standards.
  • Support review of operational reports, key performance indicators, and performance metrics to improve site performance.
  • Partner with the Site Manager to execute site-specific goals and business initiatives.
  • Help resolve employee and customer concerns to maintain a positive, productive environment.
  • Lead shifts and oversee operations in the Site Manager’s absence when needed.
  • Maintain the physical condition, safety, cleanliness, and overall appearance of store facilities.

Desired Qualifications

  • Supervisory or leadership experience, preferably in car wash, automotive, retail, or service industries.
  • Ability to motivate, coach, and support a high-performing team.
  • Strong organizational, communication, and multitasking skills.
  • Customer-first approach and commitment to delivering exceptional service.
  • Basic knowledge of car wash equipment, maintenance practices, and safety standards.
  • Proficiency with Microsoft Office and basic operational software systems.
  • High school diploma or equivalent.

About the Company

Nouria

C-store operator, fuel distributor, car washes

Nouria runs a regional network of 300+ company-owned convenience stores, 80+ car washes, and a wholesale fuel distribution business serving hundreds of locations across New England and New York. The Nouria brand, launched in 2019, centers on five team-driven pillars—educate, empower, inspire, incentivize, and instill accountability—to guide daily operations and customer service. Stores feature brighter, more spacious layouts with fresh, wholesome food options, seating, and free WiFi, reflecting a focus on illumination and community-inspired design. Nouria sets itself apart as a family-owned operator with integrated retail, wholesale fuel, and car wash services, aiming to meet evolving consumer needs by expanding its store network, fuel footprint, and car wash presence.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Worcester, MA
Founded
1989

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