IT Operations Regional Lead

Summary

The people here at Apple don't just create products, they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation running through everything we do, from amazing technology to industry-leading environmental efforts. Join a worldwide team responsible for the design, implementation, and management of IT environments across the globe, building learning environments used by thousands of students each year in both fixed and mobile locations. In this role, you'll be a key member of the regional IT team, working on cross-functional projects that deliver a first-class learning experience while maintaining strict security and data privacy compliance. If you enjoy hands-on problem solving, thrive on prioritizing across competing demands, and are always looking for ways to improve, this role is for you.

Minimum Qualifications

3+ years of experience leading or managing technical support teams 5+ years of experience supporting Apple environments in large-scale business or education settings 5+ years of experience supporting infrastructure, including networks and servers/services Experience managing or coordinating cross-functional technical projects Experience managing vendor relationships Experience with the UNIX command line, including scripting, packaging, and remote server management Proficiency in both written and verbal English and Portuguese Extensive domestic travel required, with occasional international travel (primarily to the U.S.)

Preferred Qualifications

Experience producing timely, easy-to-understand reports that translate complex analytical findings for non-technical internal and external teams Experience aligning technical work with fundamental business objectives Experience delivering detailed, high-quality work in a fast-paced environment Experience working independently without direct supervision Experience navigating competing priorities across multiple teams and stakeholders Certification in Mobile Device Management (MDM) Certification in UNIX/Linux, networking, or audio-visual technologies Project management certification, such as Project Management Professional (PMP)

Description

Day-to-day, you'll connect teams across multiple sites within the LATAM region, lead technical projects, and keep critical services running. You'll serve as the liaison between the IT, Operations, and Pedagogy teams, covering both day-to-day operations and project work, diagnosing and restoring production issues on demand, and traveling nationally to support these teams in person. This position is fully remote, open to candidates located anywhere in Brazil. No relocation is required. Candidates must be legally authorized to work in Brazil.

Responsibilities

Act as the liaison between teams at various sites, covering technology needs, issues, and projects Lead technical project management of cross-functional projects across the region Manage the development, packaging, notarization, testing, and distribution of executables Produce weekly activity reports across various systems and services Architect, test, implement, and maintain new solutions that benefit services, systems, and users Conduct regular review meetings with vendors, clients, and IT staff Diagnose, triage, and escalate or return production issues to service across global sites on demand Track and report the solution component lifecycle, from concept through end of life Ensure adherence to applicable local, state, and federal laws, codes, regulations, and policies for data collection across jurisdictions