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METRO/MAKRO

Wholesale food for HoReCa and traders

Atención a la Hostelería

Account ManagementConfirmed live in the last 24 hours
Full-timeTarragona, SpainNo salary listedIn-person

About the Job

Requirements

  • At least two years of previous customer service experience.
  • Knowledge of office and digital tools.
  • A medium- or higher-level vocational qualification is required.
  • The position requires full-time availability Monday through Saturday, as well as Sundays and opening holidays, with working hours of 9:00 a.m. to 5:00 p.m. and a one-hour lunch break, and Saturdays from 9:00 a.m. to 2:00 p.m.

Responsibilities

  • Increase customers’ average purchase and purchase frequency by implementing the commercial strategy.
  • Register new customers at the store and, when necessary, accompany the sales manager on visits to prospective customers.
  • Provide personalized support to new customers, including welcome and birthday interactions, and offer growth actions during their second month of purchases.
  • Reactivate declining, at-risk, or inactive customers through proactive calls.
  • Proactively interact with section sales managers to pursue shared objectives and identify FSD customers for subsequent visits.
  • Sell and increase customer profitability and loyalty by providing suitable solutions and ensuring excellent service at the store.

Desired Qualifications

  • Communication skills.
  • Customer orientation and results orientation.

About the Company

METRO/MAKRO

Wholesale food for HoReCa and traders

METRO supplies food and related products to professionals, including hotels, restaurants, caterers (HoReCa) and independent traders, through large physical stores and a delivery network. Its product access combines in-store shopping with Food Service Distribution (FSD) and a digitally connected experience, plus METRO MARKETS, an international online marketplace for professional customers that has grown since 2019. The company’s approach extends across more than 30 countries and relies on a multichannel model to reach about 15 million customers, supported by a workforce of over 85,000 and a 2023/24 sales figure of €31 billion. METRO prioritizes sustainability and reports recognition from indices like MSCI, Sustainalytics and CDP. The goal is to meet professional customers’ needs with reliable, scale-enabled wholesale distribution and digital marketplaces that enable efficient purchasing while expanding international reach.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Düsseldorf, Germany
Founded
1964

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