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Omnea

AI-driven procurement platform automates lifecycle

Founding Technical Solutions Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeLondon, UK

About the Job

Requirements

  • Have 3–8+ years of experience in a performance-driven environment; experience may come from academia, work, sport, or another challenging activity and need not be directly relevant to the role.
  • Have a strong technical foundation, with the capacity to rapidly understand product architecture and some coding knowledge; a side project or degree module may provide this knowledge, and a Computer Science degree is not required.
  • Speak and write clearly about technical topics and present effectively.
  • Be entrepreneurial and willing to help build a business and take on required work.
  • Thrive in demanding environments, solve complex problems, and be dedicated to career development.

Responsibilities

  • Help the Customer team understand customer requirements, overcome technical barriers, refine complex configurations, and address integration challenges for Omnea implementations.
  • Create solutions quickly for sophisticated demos in support of the Commercial team.
  • Serve as a first line of defense for customer requests and issues, providing support to help customers achieve their goals, including goals beyond direct platform use.
  • Help own Customer Experience and manage the delivery and prioritisation of Engineering support tickets.
  • Collaborate with the Product team to share customer feedback and insights that shape future product development.
  • Work with the Product team to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by analysis of customer requests.
  • Write Product tickets defining engineering requirements and manage their delivery.
  • Record observations and thought processes to maintain knowledge of the product architecture, setup, and capabilities, and communicate this knowledge to technical and non-technical audiences internally and externally.
  • Lead continuous improvement of internal tools and processes.
  • Help develop and refine the Omnea Knowledge Repository and manage Product Accreditation.
  • Create Customer Training and Support materials.
  • Produce and maintain technical materials for customer implementations and project work, including onboarding workflows, workflow templates, form templates, and technical documentation.

About the Company

Omnea

AI-driven procurement platform automates lifecycle

Omnea is an AI-powered procurement automation platform that streamlines the entire purchasing process. It uses an Intelligent AI Intake that lets internal users submit requests in a chat-like way, automates vendor setup and purchase order creation, and includes contract management, automated risk detection, and a supplier portal. The system embeds AI across the workflow to provide faster, smarter analysis of procurement data, improve visibility into spending and risks, and speed up approvals. By centralizing and automating these steps, Omnea helps teams work more efficiently and become strategic partners in the business.

Company size
201-500
Company stage
Series B
Total funding
$70M
Headquarters
London, United Kingdom
Founded
2021

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