AI Outcomes Manager - Financial Services
$200k - $265k/yr
Senior
Bachelor's
Seattle, WA, USA+3 moreMore locations: Washington, DC, USA | San Francisco, CA, USA | New York, NY, USA
HybridCurrently expected to work from an office at least 25% of the time; some roles may require more.
Customer Experience & SupportCustomer Success
H1B Sponsorship Available
About the job
Requirements
- At least 6 years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
- Experience working with enterprises in Financial Services.
- Deep understanding of Financial Services regulatory, risk, and compliance needs.
- Technical fluency to understand and articulate AI and machine learning concepts, application programming interface integrations, and software implementation patterns to developers, product managers, executives, and end users.
- Experience driving success across consumption-based and seat-based business models, including understanding expansion levers and success metrics for each.
- Strategic ability to identify growth opportunities and translate them into actionable expansion plans.
- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
- Interest in artificial intelligence and responsible development of advanced systems.
- Minimum education: bachelor's degree or an equivalent combination of education, training, and/or experience.
- A field of study relevant to the role, demonstrated through coursework, training, or professional experience.
Responsibilities
- Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
- Become an expert in Anthropic's products across API, Claude Code, and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions.
- Leverage knowledge of the customer and their industry vertical to proactively drive usage planning, including current and future consumption and adoption and how it creates realized value for the customer.
- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across consumption-based (API) and seat-based (Claude for Enterprise and Claude Code) products to drive full value from contracted commitments.
- Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness of new products, and engaging Product PMs.
- Document and quantify customer value realized through business outcomes, return on investment, and impact metrics to build compelling internal business cases for continued and expanded investment.
- Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across departments, teams, and workflows.
- Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement.
- Own the customer experience across their lifecycle by managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.
- Develop scalable engagement strategies and playbooks for the Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across customers.
About the company
Anthropic builds the Claude family of AI models and sells them to businesses, software developers, and consumers, with research on making AI safe and understandable at the center of its work. In 2024 it introduced the Model Context Protocol, an open standard for connecting AI assistants to outside apps and data that OpenAI and Google adopted the next year. People use the Claude app to write and analyze files, programmers hand coding tasks to Claude Code, and companies build Claude into their own products through its API. Anthropic earns money from subscriptions, business plans, and usage-based API fees. Siblings Dario and Daniela Amodei founded Anthropic in 2021 with other former OpenAI employees, and it is based in San Francisco.
Company Size
5,001-10,000
Company Stage
Debt Financing
Total Funding
$242.8B
Headquarters
San Francisco, California
Founded
2021
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Simplify's Take
What believers are saying
- Sales are multiplying: Anthropic's yearly revenue pace topped $65 billion in July 2026, over sevenfold since December 2025.
- IPO plans advanced: October 2026 reports describe investor meetings and a mid-November listing target; staff shares face lockups.
- Lower office minimum: 627 of 646 Anthropic job posts in October 2026 require at least 25% office time.
What critics are saying
- Job security rides on growth: Anthropic's IPO prospectus lists $518 billion in cloud and computing bills due in coming years.
- Defense work stays off-limits: in September 2026, appeals judges voted 2-1 to let the Pentagon keep blacklisting Anthropic.
- Growth is priced in: Anthropic's valuation reached $965 billion in May 2026, up from $380 billion in February.
What makes Anthropic unique
- Investors don't control its board alone: Anthropic's independent Long-Term Benefit Trust elects a growing number of directors.
- It isn't tied to one chipmaker: Claude runs on Nvidia GPUs plus custom AI chips designed by Google and Amazon.
- It holds back its riskiest model: Claude Mythos 5.1, launched September 2026, goes only to vetted cyberdefenders and life scientists.
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Benefits
- Flexible Work Hours
- Paid Vacation
- Parental Leave
- Hybrid Work Options
- Company Equity