Head Teller

Description

Lead a Team. Build Relationships. Make an Impact.

Are you a natural leader who enjoys helping others succeed? Do you thrive in customer-focused environments and take pride in creating exceptional experiences?

At CCFBank, we're looking for a dedicated Head Teller to lead our Teller Team while continuing to provide outstanding service to our customers. This role offers the opportunity to develop your leadership skills, mentor others, and play a key role in helping our branch and community thrive.

As a community bank, we believe banking is about more than transactions. It's about building relationships, supporting local communities, and making more possible for our customers and colleagues.

Why You'll Love This Opportunity

*Sign-On Bonus Available
*Competitive Pay: $18.50-$22.42/hour (based on experience)
*Monday-Friday Schedule
*Annual Incentive Bonus Opportunity

*No banking experience required – we train you, fully paid.
*Leadership Experience and Career Growth
*Comprehensive Benefits Package
*Work for a Community Bank that Invests in People

What You'll Do

As Head Teller, you'll serve as a leader, coach, and role model for the Teller Team while ensuring customers receive exceptional service every day.

Key Responsibilities

• Lead and support the Teller Team by assigning daily responsibilities and providing ongoing coaching and guidance.
• Create a positive, collaborative work environment where colleagues can learn, grow, and succeed.
• Manage scheduling, timecard approvals, interviews, onboarding, performance evaluations, and team development.
• Ensure accurate and efficient processing of customer transactions, including deposits, withdrawals, loan payments, and transfers.
• Oversee cash operations, including vault balancing, ATM management, and currency orders.
• Conduct routine audits and maintain compliance with bank policies, procedures, and regulatory requirements.
• Build strong customer relationships through exceptional service and problem-solving.
• Support branch goals and contribute to the overall success of the team.
• Perform additional duties as assigned.

What Makes Someone Successful in This Role?

We're looking for someone who combines strong customer service skills with the ability to lead, motivate, and develop others. The ideal candidate enjoys being part of a team, takes ownership of results, and leads by example.

Qualifications

• Associate's degree in Accounting, Finance, Economics, or a related field

OR

• Three years of directly related banking, cash handling, leadership, or customer service experience

Additionally:

• Minimum two years of customer service experience.
• Minimum two years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to motivate, coach, and support team members.

Don't meet every qualification? We encourage you to apply. We value transferable leadership and customer service skills and are committed to helping colleagues grow their careers.

Why CCFBank?

At CCFBank, you're more than a colleague. You're a valued member of a team that believes in supporting one another, serving our communities, and helping people achieve their goals.

We invest in our colleagues through training, development, leadership opportunities, and a culture built on collaboration and respect. Whether you're taking the next step in your banking career or looking to grow as a leader, we'll provide the support and resources to help you succeed.

Join a Team That Makes More Possible

If you're ready to lead, grow, and make a meaningful impact in your community, we'd love to hear from you.

Apply today at ccf.us/careers. If you need assistance applying, contact us at [email protected] and we will attempt to meet your needs. 

CCFBank is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.