JETSET Pilates

Boutique fitness franchise with Pilates studios

Assistant General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeTysons, VA, USANo salary listedIn-person

About the Job

Requirements

Ability to work morning, evening, and weekend shifts as necessary.

Responsibilities

Foster a strong sense of community within the studio, enhance the overall client experience, and maintain consistency in service delivery.
Oversee a team of Studio Leads while actively participating in day-to-day studio operations.
Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive, high-performing team; onboard new Studio Leads and conduct training sessions with the General Manager when necessary.
Perform studio lead duties, including managing Mindbody and AXLE, answering phones, responding to emails, processing sales, and assisting with opening and closing duties.
Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes and collaborate with Studio Leads to welcome and integrate newcomers into the community.
Collaborate with the General Manager to implement strategies for increasing brand awareness.
Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
Promote the studio in the community through 3–4 tabling or local events each month.
Periodically review Net Promoter Scores and take action on detractor feedback.

The AGM at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the AGM will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The AGM plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
Periodically review Net Promoter Scores and take action on detractor feedback.

The AGM will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

About the Company

JETSET Pilates

Boutique fitness franchise with Pilates studios

JetSet Pilates runs a franchised boutique fitness brand focused on Pilates studios. It lets entrepreneurs own and operate their own JetSet studios, offering a 50-minute, low-impact but high-intensity workout that combines strength, cardio, and Pilates principles. The program is delivered in individual studios with guidance from the franchisor and technology that helps manage the business, size, and branding. Revenue comes from franchise fees and ongoing royalties, supported by a recognizable brand and operational tools to help franchisees grow and potentially run multiple studios. The company differentiates itself through a scalable franchise model, strong brand presence, and technology-enabled support to streamline operations, enabling rapid expansion across the United States and Australia. The goal is to expand its network to offer consistent, effective fitness experiences through franchised studios and reach a larger market of customers and would-be gym entrepreneurs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami Beach, FL
Founded: 2010

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