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Concentrix

Global BPO offering customer engagement services

Team Leader - B2B Sales

Account ExecutivePosted on Nov 11
Full-timeSofia, BulgariaNo salary listed

About the Job

Requirements

  • Fluency in English at C1 level.
  • At least 2 years of B2B sales experience.
  • Willingness to work in a hybrid model from the Sofia office, Monday through Friday, 10–7.
  • Ability to develop and coach team members to meet performance expectations.
  • Ability to work under pressure and complete assigned items.
  • Strong written and verbal communication skills.
  • Ability to lead team prioritization and meet deliverable timelines.
  • Ability to mentor, coach, and direct a team of employees.

Responsibilities

  • Lead team meetings to review performance metrics and set priorities aligned with goals.
  • Monitor team performance and analyze sales data regularly to identify trends and improvement areas.
  • Coach team members through scenarios and real-time feedback to improve selling techniques and customer engagement.
  • Resolve escalated customer issues promptly to maintain client satisfaction and organizational standards.
  • Collaborate with stakeholders and product teams to stay informed about offerings and align sales strategies with business objectives.
  • Develop and implement training programs for new team members.
  • Conduct quarterly performance evaluations and set development goals for team members.
  • Maintain accurate records of team activities and regularly report progress to upper management.

Desired Qualifications

  • At least 1 year of experience in a sales leadership role.
  • Additional languages.
  • Digital marketing knowledge.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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