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Fusion Connect

Managed service provider for UCaaS, SD-WAN

Human Resources Business Partner

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeGeorgia, USANo salary listedRemote

About the Job

Requirements

  • Strong knowledge of employee relations, performance management, and employment practices.
  • Strong knowledge of federal, state, and local employment laws and regulations.
  • Knowledge of workplace safety practices and Occupational Safety and Health Administration requirements.
  • Strong coaching, conflict resolution, problem-solving, and decision-making skills.
  • Ability to exercise sound judgment and maintain a high level of confidentiality.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Ability to build effective working relationships with employees and leaders at all levels of the organization.
  • Proficiency with human resources information systems and Microsoft Office applications.
  • Five or more years of progressive Human Resources experience, including employee relations, performance management, investigations, and manager support.
  • Experience collecting, analyzing, and reporting human resources and workforce metrics.

Responsibilities

  • Oversee employee relations matters, ensuring outcomes are consistent, fair, and compliant with employment regulations and policy.
  • Serve as the primary Human Resources resource for managers and employees regarding workplace concerns, policy interpretation, and conflict resolution.
  • Provide coaching and guidance to managers on leadership best practices.
  • Manage unemployment claims, agency inquiries, and unemployment hearings as required.
  • Conduct thorough and objective workplace investigations regarding employment-related matters.
  • Partner with leaders to foster a high-performing culture by supporting employee growth, strengthening critical role readiness, and developing future leaders.
  • Assist managers in identifying and implementing solutions to improve employee effectiveness and team performance.
  • Partner with managers to promote employee performance, accountability, and development.
  • Provide guidance on performance management processes, including performance reviews, goal setting, employee development, and performance improvement plans.
  • Ensure compliance with company policies, employment laws, and regulatory requirements.
  • Support workplace safety initiatives and Occupational Safety and Health Administration compliance efforts, including incident reporting, documentation, and corrective action recommendations.
  • Identify and mitigate employee relations and employment-related risks through proactive Human Resources consultation and guidance.
  • Maintain accurate documentation and records related to employee relations matters, investigations, performance improvement actions, unemployment claims, and workplace safety activities.

Desired Qualifications

  • Experience supporting unemployment claims and workplace safety programs.
  • Workday experience.
  • Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field; relevant education may be substituted with two years of related experience for each year of education.

About the Company

Fusion Connect

Managed service provider for UCaaS, SD-WAN

Fusion Connect is a managed services provider that offers cloud-based business communications, secure networks, and hosted collaboration to SMEs and large enterprises in the United States. Its products, UCaaS, SD-WAN, and SBCaaS, are delivered on a subscription basis to improve connectivity, security, and collaboration. UCaaS provides voice, video, and messaging with a 100% uptime guarantee and credits if not fully operational, while SD-WAN optimizes multi-site connectivity and SBCaaS secures VoIP and collaboration traffic. The company differentiates itself through its uptime guarantee, award-winning support, and a focus on customer experience, aiming to help businesses maintain continuity and efficiency and to grow by expanding internationally and upgrading its technology stack.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
1997

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