F

Fusion Connect

Managed service provider for UCaaS, SD-WAN

Human Resources Business Partner

Full-Time
No salary listed
Senior
Bachelor's
Georgia, USA
Remote
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • Strong knowledge of employee relations, performance management, and employment practices.
  • Strong knowledge of federal, state, and local employment laws and regulations.
  • Knowledge of workplace safety practices and Occupational Safety and Health Administration requirements.
  • Strong coaching, conflict resolution, problem-solving, and decision-making skills.
  • Ability to exercise sound judgment and maintain a high level of confidentiality.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Ability to build effective working relationships with employees and leaders at all levels of the organization.
  • Proficiency with human resources information systems and Microsoft Office applications.
  • Five or more years of progressive Human Resources experience, including employee relations, performance management, investigations, and manager support.
  • Experience collecting, analyzing, and reporting human resources and workforce metrics.
Responsibilities
  • Oversee employee relations matters, ensuring outcomes are consistent, fair, and compliant with employment regulations and policy.
  • Serve as the primary Human Resources resource for managers and employees regarding workplace concerns, policy interpretation, and conflict resolution.
  • Provide coaching and guidance to managers on leadership best practices.
  • Manage unemployment claims, agency inquiries, and unemployment hearings as required.
  • Conduct thorough and objective workplace investigations regarding employment-related matters.
  • Partner with leaders to foster a high-performing culture by supporting employee growth, strengthening critical role readiness, and developing future leaders.
  • Assist managers in identifying and implementing solutions to improve employee effectiveness and team performance.
  • Partner with managers to promote employee performance, accountability, and development.
  • Provide guidance on performance management processes, including performance reviews, goal setting, employee development, and performance improvement plans.
  • Ensure compliance with company policies, employment laws, and regulatory requirements.
  • Support workplace safety initiatives and Occupational Safety and Health Administration compliance efforts, including incident reporting, documentation, and corrective action recommendations.
  • Identify and mitigate employee relations and employment-related risks through proactive Human Resources consultation and guidance.
  • Maintain accurate documentation and records related to employee relations matters, investigations, performance improvement actions, unemployment claims, and workplace safety activities.
Desired Qualifications
  • Experience supporting unemployment claims and workplace safety programs.
  • Workday experience.
  • Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field; relevant education may be substituted with two years of related experience for each year of education.

About the company

Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration. It offers UCaaS, SD-WAN, and SBCaaS on a subscription basis to US SMEs and large enterprises, delivering cloud-based tools for voice, video, messaging, and secure networking. It differentiates itself with a 100% UCaaS uptime guarantee and service credits, supported by award-winning customer service. Its goal is to help businesses maintain continuity and efficiency through dependable, secure communications and collaboration, backed by strong support and growth plans.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$264.7M

Headquarters

New York City, New York

Founded

1997

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 10, 2026 flat-fee AI CCaaS opens a new upsell path.
  • April 2026 G2 awards strengthen sales motions with proof of service reliability.
  • Ken Worcester's 2025 CRO role sharpens channel execution and revenue discipline.

What critics are saying

  • August 7, 2026 CEO exit signals board pressure during a strategic reset.
  • $85 million Hark Capital debt keeps refinancing and covenant risk front-and-center.
  • CCaaS pits Fusion against RingCentral, Cisco, and NICE, crushing pricing power.

What makes Fusion Connect unique

  • Fusion Connect bundles UCaaS, SD-WAN, CCaaS, and managed security with US-based support.
  • August 10, 2026 flat-fee AI CCaaS removes token-bill anxiety for buyers.
  • April 14, 2026 G2 awards reinforce its service-quality and support-brand positioning.

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Benefits

  • Flexible Work Hours
  • Remote Work Options

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

0%
Renascence
Aug 13th, 2026
Fusion Connect launches ai-powered CCaaS platform with flat fee.

Fusion Connect launches ai-powered CCaaS platform with flat fee. Fusion Connect has launched a new AI-driven contact-centre-as-a-service platform priced on a flat-fee basis rather than usage-based billing, aiming to simplify CX budgeting and adoption. Renascence Newsdesk What happened. Fusion Connect has launched a new contact-centre-as-a-service (CCaaS) platform built around artificial intelligence and a flat-fee pricing structure. The offering positions the vendor in the increasingly competitive cloud contact centre market, where AI-driven automation and predictable subscription costs are becoming key differentiators for enterprise buyers. Details on the platform's specific AI capabilities, target customer segments and rollout timeline were limited in initial reporting, but the core proposition is clear: bundling AI-powered contact centre tools into a single flat-fee model, rather than the usage-based or per-seat pricing common across much of the CCaaS market. Why it matters. Pricing structure is itself a customer experience decision, not just a commercial one. Flat-fee models remove the anxiety of variable billing and make it easier for contact centre leaders to forecast costs, experiment with new AI features, and scale usage without fear of budget overruns - a friction point that has historically slowed adoption of AI tools in customer service operations. For behavioral economics watchers, the move also reflects a broader shift in how technology vendors are trying to reduce decision paralysis among buyers. Consumption-based pricing can create uncertainty that delays adoption; a flat fee simplifies the mental accounting involved in procurement decisions, potentially accelerating how quickly contact centres integrate AI into day-to-day service delivery. The Renascence take. The headline here isn't really the AI - nearly every CCaaS vendor now claims an AI layer. The more interesting signal is the pricing model itself, and what it reveals about where buyer resistance to AI adoption actually sits. Most contact centre leaders don't hesitate on AI because they doubt its capability - they hesitate because usage-based pricing makes the cost of experimentation unpredictable, and unpredictability kills pilot budgets before they start. Flat-fee models are a behavioral nudge disguised as a commercial one: they shift the buyer's mental frame from "what will this cost us if it works" to "what can we get done with what we're already paying." Operators evaluating platforms like this should look past the AI feature list and interrogate the pricing mechanics first - because the model that removes cost anxiety is often the one that actually gets used, while the more "powerful" but metered alternative sits half-adopted on a shelf. This briefing was written by the Renascence newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. Questions Renascence get on this topic. Fusion Connect launched a new AI-powered contact-centre-as-a-service (CCaaS) platform that uses a flat-fee pricing model instead of the usage-based or per-seat pricing common in the CCaaS market. More in Customer Service Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.

PR Newswire
Aug 10th, 2026
Fusion Connect launches flat-fee AI contact centre pricing to eliminate unpredictable costs

Fusion Connect has launched an AI-powered Contact Center as a Service platform with flat-fee pricing, eliminating unpredictable token-based costs that typically hinder enterprise AI adoption. The Atlanta-based managed communications provider offers predictable monthly pricing instead of usage-based charges, allowing organisations to budget and scale AI capabilities more confidently. The platform includes real-time agent assistance, natural language customer routing, automated inquiry handling, and conversation analytics. Core AI features are priced per seat monthly, whilst high-volume automation services use simple packages based on anticipated call volumes. "Organisations shouldn't need a data scientist or financial model just to understand what their AI investment will cost," said John Nee, chief marketing officer. The company selected contact centres as its initial focus due to their high volume of repetitive interactions and clear return on investment opportunities.

PR Newswire
Aug 7th, 2026
Fusion Connect appoints Brian McClintock Interim Chief Executive Officer.

Fusion Connect appoints Brian McClintock Interim Chief Executive Officer. Aug 07, 2026, 16:14 ET ATLANTA, Aug. 7, 2026 /PRNewswire/ - Fusion Connect (the "Company"), a leading provider of managed communications, connectivity and cloud solutions, today announced that the Company's Board of Directors (the "Board") has appointed Brian McClintock, the Company's Chief Financial Officer, as Interim Chief Executive Officer, effective immediately. McClintock succeeds Bill Wignall, who served as the Company's CEO since 2024 and has chosen to step down to pursue other interests. As Interim CEO, Mr. McClintock will work closely with the Company's leadership and employees to execute the operating plan approved by the Board, continuing the Company's strategic direction. Mr. McClintock brings over twenty years of industry experience with a strong track record of leading businesses through growth and a demonstrated commitment to operational and financial excellence centered on delivering a superior customer experience. Before joining Fusion Connect in 2023, Mr. McClintock served as Chief Financial Officer for The Affiliate Network. Prior to that role, he served as Chief Financial Officer of Impact Telecom. "We are confident Brian is the right leader to drive further positive momentum while managing the massive demand in the marketplace for the Company's full suite of products and services," stated Dudley Slater, Fusion Connect's Chairman of the Board. Mr. Slater continued, "On behalf of the entire Board, I would like to thank Bill very much for his leadership and his impressive contribution to the operational transformation he led. We wish him only the best in the next stage of his career." "I'm honored to lead Fusion Connect through this next chapter," said Mr. McClintock. "Our customers depend on us for reliable, high-quality communications and connectivity solutions, and my focus will be on operational excellence, disciplined execution of our strategic plan, and continuing to deliver the level of service our customers expect. I'm grateful for the trust the Board has placed in me, and I look forward to working alongside our talented team to build on the strong foundation we have in place." About Fusion Connect Fusion Connect is a leading provider of cloud communications and managed services, helping businesses simplify technology so they can focus on growth. The company delivers a full suite of managed solutions - including broadband access, UCaaS, CCaaS, SD-WAN and managed security - all delivered and supported by US-based customer service teams ready to drive performance, reliability, and customer success. With deep technical expertise and industry experience, Fusion Connect builds right-fit, best-in-class communications and collaboration solutions that meet the unique needs of modern businesses. The company's commitment to exceptional customer support is backed by industry-leading customer satisfaction ratings, net promoter scores for customer loyalty and service quality guarantees. To learn more, visit www.fusionconnect.com or contact an expert at +1-888-301-1721. SOURCE Fusion Connect

eNews Park Forest
Oct 28th, 2025
Fusion Connect Names Ken Worcester as CRO to Drive Next Phase of Growth

Fusion Connect names Ken Worcester as CRO to drive next phase of growth. ATLANTA, Oct. 28, 2025 /PRNewswire/ - Fusion Connect, a leading provider of cloud communications and managed services, today announced the appointment of Ken Worcester as Chief Revenue Officer (CRO). With more than 25 years of experience in communications, cloud services, and sales leadership, Worcester will oversee Fusion Connect's revenue strategy, focusing on strengthening channel partnerships, accelerating growth, and optimizing sales performance. Worcester's career includes executive Sales leadership roles at YourSix, WOW!, and Zayo Group, where he built out high performing sales teams, led indirect channel programs, created global go-to-market strategies, drove bookings with direct sales, and scaled revenue from existing customers. "Ken is a decisive leader with a deep understanding of how to build scalable revenue engines and empower partner relationships for growth," said Bill Wignall, CEO of Fusion Connect. "His ability to align strategy with execution - and his track record of delivering measurable results - make him an ideal fit for Fusion Connect's next chapter." As CRO, Worcester will oversee all revenue-generating functions, including direct sales, indirect channel, and account management. His appointment underscores Fusion Connect's continued investment in leadership that prioritizes customer-obsessed service and long-term partner success. "I'm honored to join Fusion Connect at such a dynamic time in its journey," Worcester said. "The company's commitment to innovation, partner growth, and customer experience aligns perfectly with my approach to leadership. I look forward to working with our teams and partners to accelerate growth." Fusion Connect continues to set itself apart in the marketplace by combining best-of-breed technology with one-vendor simplicity and US-based support teams - delivering managed services that empower businesses to thrive. About Fusion Connect Fusion Connect is a leading provider of cloud communications and managed services, helping businesses simplify technology so they can focus on growth. The company delivers a full suite of managed solutions - including broadband access, UCaaS, CCaaS, SD-WAN and managed security - all delivered by US-based support teams ready to drive performance, reliability, and customer success. With deep technical expertise and industry experience, Fusion Connect builds right-fit, best-in-class communications and collaboration solutions that meet the unique needs of modern businesses. The company's commitment to exceptional customer support is backed by industry-leading uptime and service quality guarantees. To learn more, visit FusionConnect.com or contact an expert at +1-888-301-1721. Press Contact: Fusion Connect [email protected] +1 470-731-7553 View original content to download multimedia:https://www.prnewswire.com/news-releases/fusion-connect-names-ken-worcester-as-cro-to-drive-next-phase-of-growth-302597226.html SOURCE Fusion Connect

WTWH Media
Aug 6th, 2025
Fusion Acquires Comfort Keepers Franchise

Fusion has acquired the Comfort Keepers franchise in Omaha and Lincoln, Nebraska, and Council Bluffs, Iowa, marking its entry into the home care industry. Corey Watton, President and CEO, expressed excitement about the expansion. Calli Smith has been appointed as director of home care services. Fusion, based in Omaha, also includes Fusion Medical Staffing and Fusion Workforce Solutions. Additionally, Amivie has acquired FosterBridge Inc., an in-home care provider in Southeastern Ohio.