Host/Hostess - Fine Dining, Orchid Room

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort has returned. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is a home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Host/Hostess - Fine Dining - Orchid Room  to join our Pier Sixty-Six Resort team! We are seeking friendly and outgoing individuals with Fine Dining experience to join our team as a Hostess / Host. As a Hostess / Host, you will be the first point of contact for our guests and outside visitors, providing them with a warm welcome and ensuring their dining experience starts off on a positive note. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Reporting to the outlet General Manager the restaurant, you will support and provide excellent service at our new fine dining signature restaurant on our iconic resort. This high-volume requires a passion for personalized service and guest engagement.

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival
• Escort guests to their tables and provide menus
• Assist in seating Members and guests according to seating chart or guest preferences
• Manage waitlist during peak hours and provide accurate wait time estimates
• Answer phone calls and take reservations or provide information as needed
• Maintain cleanliness and organization of the host/host station and dining area
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Adhere to proper grooming, dress and uniform standards as set forth by Resort policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Maintain complete knowledge of all outlet offerings and resort information.

Qualifications

• Energetic, enthusiastic, and motivated individual
• Must be able to speak, comprehend, read, and write English
• Must have effective communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for extended periods of time

Experience, Education, & Licensure

• High School Diploma or GED recommended
• Some College experience or Degree recommended
• Bilingual language preferred
• Previous hostess experience in a professional setting is preferred

Physical Requirements 

• Ability to stand and walk for extended periods throughout the shift while greeting and assisting guests.
• Ability to frequently bend, reach, stoop, stretch, and perform movements necessary to assist guests and complete seating and hosting duties.
• Ability to lift and carry menus, reservation books, supplies, small packages, and other items weighing up to 15 pounds.
• Ability to move throughout the restaurant, host stand, lobby, and designated guest areas to escort guests and coordinate seating arrangements.
• Ability to safely maneuver through dining areas while guests and service Team Members are moving throughout the restaurant.
• Ability to operate computers, tablets, telephones, reservation systems, and point-of-sale equipment for extended periods.
• Ability to perform repetitive hand and finger movements associated with typing, handling menus, managing reservations, and operating electronic devices.
• Ability to maintain visual attention to reservation systems, seating charts, guest information, and dining room activity.
• Ability to hear and communicate clearly with guests and Team Members in a busy restaurant environment.
• Ability to maintain balance and coordination while escorting guests and navigating dining areas.
• Ability to remain alert, attentive, and professional during extended shifts, including evenings, weekends, and holidays.
• Ability to work in varying environmental conditions, including indoor and outdoor dining areas.
• Ability to maintain a polished and professional appearance and demeanor while performing guest-facing responsibilities.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort