Tesla

Makes electric cars, robotaxis and grid batteries

Staff Program Manager - Service Business Operations, Megapack & Solar

Business OperationsConfirmed live in the last 24 hours

Full-timeFremont, CA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business, Operations, or Engineering, or equivalent experience.
At least five years of experience in business operations, program management, or service operations.
Experience designing and implementing operational processes from the ground up and translating ambiguity into structured, scalable workflows.
Strong cross-functional project management skills and the ability to drive alignment and accountability across teams without direct authority.
Familiarity with commercial energy concepts, including service agreements, billing structures, performance guarantees, and contract lifecycle management, or the ability to learn quickly in a technical domain.
Proficiency with Jira and Confluence.
Ability to work independently, maintain attention to detail, and manage multiple workstreams simultaneously in a fast-paced environment.

Responsibilities

Design, document, and own end-to-end operational processes for the Energy Asset Management team, covering the full project lifecycle from customer onboarding through contract renewals, amendments, terminations, decommissioning, and billing.
Identify process gaps, redundancies, and inefficiencies across the Asset Management team's existing procedures and develop structured improvements with measurable outcomes.
Identify roadblocks to contractual cash collections and operationalize improvements to overcome them with cross-functional stakeholders and partners.
Maintain and govern the team's process library, ensuring documentation is current, accurate, and actionable.
Serve as the primary liaison between Asset Management and cross-functional partners, including Commercial Billing, Finance Operations, Legal, Service Operations, and product/systems teams.
Coordinate multi-team workstreams for complex, recurring processes such as contract scrubbing, performance guarantee reporting, insurance compliance, settlement payments, and after-sales invoicing.
Lead periodic process audits to ensure procedural compliance, identify improvement opportunities, and drive implementation.

Desired Qualifications

PMP certification is a plus.
Experience in energy, utilities, infrastructure, or a complex B2B services environment is preferred.

Category	Energy - Solar & Storage
Location	Fremont, California
Requisition ID	269579
Type	Full-time

Job Description

<div class="MSWordContent"><p>The Program Manager, Service Business Operations, is a hands-on, execution-focused role within the Service Business Operations organization, dedicated to enabling and scaling the operational capabilities of Tesla's Commercial Energy Asset Management team. Reporting to Service Business Operations leadership, this individual partners closely with Asset Management, Commercial Billing, Finance Operations, Legal, Service Operations, and Product/Systems teams to design, implement, and continuously improve the processes that support Asset Managers in effectively managing Tesla's growing portfolio of Commercial PV and Industrial Storage assets. This is a high-impact, highly visible role that requires strong cross-functional influence, process design expertise, and the ability to drive operational excellence without direct reports. </div>

Job Responsibilities

Design, document, and own end-to-end operational processes for the Energy Asset Management team, covering the full project lifecycle — from customer onboarding through contract renewals, amendments, terminations, decommissioning, and billing
Identify process gaps, redundancies, and inefficiencies across the AM team's existing procedures and develop structured improvements with measurable outcomes
Identify roadblocks to contractual cash collections and operationalize improvements to overcome them with cross-functional stakeholders & partners.
Maintain and govern the team's process library, ensuring documentation is current, accurate, and actionable
Serve as the primary liaison between Asset Management and cross-functional partners including Commercial Billing, Finance Operations (FinOps), Legal, Service Operations, and product/systems teams
Coordinate multi-team workstreams for complex, recurring processes such as contract scrubbing, performance guarantee reporting, insurance compliance (COI), settlement payments, and after sales invoicing
Lead periodic process audits to ensure procedural compliance and to identify improvement opportunities and drive implementation

Job Requirements

Bachelor's degree in Business, Operations, Engineering, or equivalent experience; PMP certification a plus
5+ years of experience in business operations, program management, or service operations — ideally within energy, utilities, infrastructure, or a complex B2B services environment
Demonstrated experience designing and implementing operational processes from the ground up, with the ability to translate ambiguity into structured, scalable workflows
Strong cross-functional project management skills; proven ability to drive alignment and accountability across teams without direct authority
Familiarity with commercial energy concepts including service agreements, billing structures, performance guarantees, and contract lifecycle management — or the ability to learn quickly in a technical domain
Proficiency with project management and documentation tools (Jira, Confluence);
Self-directed, detail-oriented, and comfortable managing multiple workstreams simultaneously in a fast-paced environment

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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