Leave of Absence and Accommodations Manager - Human Resources

Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Leave and Accommodations Manager oversees centralized absence and accommodations administration, ensuring operational efficiency, process consistency, and regulatory compliance. This role manages work distribution, quality, and team performance within a tiered service delivery model, while fostering employee development. The Manager partners with facility HR teams, Centers of Excellence (COEs), and HR Shared Services leadership to address service issues, optimize processes, and ensure effective vendor management.

Responsibilities:

Identifies and resolved process inefficiencies, service challenges, and systemic issues, driving continuous improvement initiatives to streamline workflows, remove bottlenecks, and enhance service delivery.Develops and delivers training, toolkits, and resources for operational leaders and HRBPs, equipping them to effectively support the leave and accommodation process, including early intervention, the interactive process, and successful return-to-work outcomes.Oversees the performance of third-party administrators (TPAs) and leave management vendors, establishing and monitoring service level agreements (SLAs), conducting regular performance reviews, and ensuring accountability for accurate data management, timely case administration, and high-quality employee service.Promotes a customer-centric approach to leave and accommodations administration, ensuring employees receive clear, supportive guidance while minimizing administrative complexity during medical or personal leave events.Ensures compliance with all applicable federal, state, and local leave and accommodation laws and regulations, including Family and Medical Leave Act (FMLA), Americans with Disabilities Act Amendments Act (ADAAA), Pregnant Workers Fairness Act (PWFA), Workers' Compensation, short- and long-term disability programs, Military Leave (USERRA), Religious Accommodation under Title VII of the Civil Rights Act of 1964 and complex multi-state statutory paid and unpaid leave requirements.Leverages HRIS platforms, case management systems, and leave administration technology to optimize workflow automation, maintain data integrity, and ensure seamless case transitions across service tiers.Oversees the ADA interactive process in partnership with Employee Relations, Legal, and operational leaders to assess and implement reasonable accommodations that ensure compliance while supporting employee needs and business operations.Mentors and coaches a team of leave and accommodation specialists, establishing service standards, monitoring performance metrics, balancing caseloads, and fostering a culture of continuous improvement.

Competencies:

ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, HEALTHCARE REGULATORY ENVIRONMENT, MANAGE BUSINESS PRIORITIES, RELATIONSHIP DEVELOPMENT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

Bachelors (Required)

Additional Job Information:

Complexity of Work: Requires a strong customer service orientation, ensuring an empathetic, seamless, and supportive experience for employees and managers during critical life events. Must be able to lead the high-stakes intersection of overlapping, highly regulated federal, state, and local labor laws (including FMLA, ADAAA, PWFA, Workers’ Comp, and statutory leaves) across the enterprise, while mitigating legal, financial, and compliance risk. Champions a centralized, standardized, and data-driven service model, holding external vendors accountable to rigorous service standards while effectively managing sensitive, high-risk case escalations with discretion and care. Deep, expert-level knowledge of FMLA, ADAAA, PWFA, and tiered HR service delivery systems (e.g., ServiceNow, Workday, or specialized leave platforms). Demonstrates exceptional communication, presentation, and stakeholder management skills, with the ability to influence operational leaders and effectively present recommendations and solutions to executive leadership. Required Work Experience: A minimum of five (5) years of progressively responsible experience in leave and accommodations administration, including at least two (2) years within a centralized HR Shared Services environment supporting a large enterprise and two (2) years of team oversight experience, including providing direction, guidance, and managing performance. Demonstrated experience managing external vendors, insurance carriers, or TPAs in a large-scale corporate environment. Other Information: Additional Education Info: Bachelor’s degree in Human Resources, Business Administration, or a related field requiredEducation equivalency: An equivalent combination of education and directly related professional experience may be considered, typically four (4) years of relevant experience may be substituted for a bachelor’s degree.

Working Conditions and Physical Requirements:

•  Keyboard Entry = 60%
•  Repetitive Movement Hand/Arm = 60%
•  Sitting = 60%
•  Standing = 40%
•  Walking = 20%
•  Audible Speech = 80%
•  Hearing Acuity = 80%
•  Seeing - Near = 80%
•  Seeing - Far = 80%
•  Bio hazardous Waste = 20%
•  Biological Hazards - Respiratory = 20%
•  Biological Hazards - Skin or Ingestion = 20%
•  Blood and/or Bodily Fluids = 20%
•  Communicable Diseases and/or Pathogens = 20%
•  Dust = 20%
•  Latex = 20%
•  Computer Monitor = 60%
•  Domestic Animals = 20%
•  Potential Electric Shock = 20%
•  Potential for Physical Assault = 20%
•  Wet or Slippery Surfaces = 20%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]