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MSX International

Automotive dealer performance and repair optimization

Fleet Technical Specialist - Flying Doc

Automotive Mechanical Repair & MaintenancePosted on Nov 9
Full-timeVienna, AustriaNo salary listed

About the Job

Requirements

  • Demonstrated automotive-industry experience in technical support, diagnostics, workshop operations, field service, or technical assistance at an original equipment manufacturer or importer.
  • Hands-on experience resolving complex electrical and electronic faults and drivability problems using original equipment manufacturer diagnostic platforms.
  • Experience collaborating with workshop, parts, quality, and engineering teams and supporting multiple sites or markets.
  • Experience using technical documentation and case reports, and training or coaching technicians.
  • Strong theoretical and practical knowledge of modern vehicle systems, including powertrains, chassis, advanced driver-assistance systems, vehicle electronics, CAN, LIN, FlexRay, and high-voltage systems where applicable.
  • Knowledge of diagnostic methods, including fault-tree analysis, root-cause analysis, guided diagnostics, and software calibration and flashing processes.
  • Ability to read and apply electrical wiring diagrams, service instructions, and original equipment manufacturer technical documentation.
  • Knowledge of aftersales processes and key performance indicators, including first-time-fix rate, turnaround time, and warranty or goodwill considerations.
  • Proficiency with original equipment manufacturer diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI, and ability to adapt to other manufacturers’ tools.
  • Competence in electronic control unit programming, coding, and configuration, including software-update processes and secure-gateway access.
  • Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and testing.
  • Ability to interpret electrical wiring diagrams and troubleshoot network communications using diagnostic trouble-code analysis, live data, and bus diagnostics.
  • Strong technical writing skills for accurate incident summaries, repair instructions, and knowledge articles.
  • Proficiency with information technology tools, including laptop-based diagnostics, remote-support platforms, ticket and case-management systems, and Microsoft Office or equivalent software.
  • Customer orientation and cost awareness when balancing rapid problem resolution, quality, and cost control.
  • Problem-solving and analytical thinking to structure analysis of complex technical issues and define practical corrective actions.
  • Ability to communicate clearly and concisely with technicians, service managers, and engineering teams.
  • Ability to support and coordinate interdisciplinary teams in workshops and technical centers.
  • Ability to coach technicians, conduct on-the-job training, and create useful knowledge articles.
  • Organizational skills for deployment planning, time and priority management, and case coordination across multiple sites and markets.
  • Adaptability in dynamic multi-brand environments and ability to learn new tools, procedures, and technologies quickly.
  • Ability to work independently in field service, escalate appropriately, and close cases consistently.
  • Attention to detail in diagnostics and documentation, and adherence to safety and quality standards.
  • Ability to perform reliably under time pressure and in complex or high-stakes situations.

Responsibilities

  • Conduct field and remote assignments to support dealers, authorized workshops, and technical centers across Europe, reducing vehicle downtime and backlogs.
  • Diagnose and resolve complex technical incidents in customer vehicles, including advanced electrical, electronic, and multiplexing faults.
  • Analyze issues affecting individual vehicles and systemic fault patterns across multiple vehicles, and identify immediate and corrective actions.
  • Use original equipment manufacturer diagnostic tools, including wiTECH POD and DiagBOX VCI, for guided diagnostics, software updates, reprogramming, and parameterization.
  • Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and determine appropriate repair methods.
  • Prepare technical reports, incident summaries, and action plans, and communicate findings to engineering, quality, and aftersales teams.
  • Contribute to the technical-assistance process by managing cases, escalating issues, and closing cases in accordance with key performance indicators and service levels.
  • Coordinate and support interdisciplinary teams at repair locations, and provide on-the-job training and knowledge sharing to technicians.
  • Document recurring issues and findings in knowledge bases and continuous-improvement processes.
  • Ensure safe working practices and cost-conscious decisions during diagnostics and repair support.
  • Manage tools, equipment, and field-service logistics, and maintain accurate records of cases, time, and priorities.

Desired Qualifications

  • European field experience and multi-brand knowledge are advantageous.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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