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Braze

Customer engagement platform for cross-channel messaging

Partner Account Director

Business Development & PartnershipsConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Proven experience in partner sales, alliances, or systems integrator/agency ecosystem roles in business-to-business software as a service.
  • Direct experience managing senior relationships with global systems integrators or agency holding companies such as Deloitte, Accenture, WPP, Publicis, or Merkle, or equivalent, at a regional level.
  • Ability to execute global strategies while making critical regional judgment calls tailored to local markets.
  • Experience with partner certification, enablement, or practice-quality models, with understanding of delivery quality and capability.
  • Ability to operate effectively in a matrix environment, collaborating across central Delivery leadership and regional Partner Sales teams.
  • Deep knowledge of marketing technology or adjacent software-as-a-service ecosystems, with a strategic view of how composable technology stacks create delivery opportunities for systems integrators and agencies.
  • Proficiency with account-mapping tools such as Crossbeam or equivalent, and customer relationship management and reporting tools such as Salesforce and Clari.
  • Business-level fluency in English is required; fluency in Spanish and/or Portuguese is essential for regional execution.

Responsibilities

  • Serve as the senior Braze relationship owner for every platinum-tier delivery partner operating in Latin America.
  • Translate global partner strategies into execution across Latin American markets, identifying regional practice leads, market priorities, and local delivery capability gaps.
  • Work with Partner Services and Global Learning & Enablement to ensure Latin America-based consultants are certified and partner-led delivery engagements maintain high-quality standards.
  • Partner with the AVP of Partner Sales and Partner Sales Managers to integrate the appropriate platinum partner into regional sales opportunities.
  • Share regional market dynamics, delivery friction, and resource needs with Global Partner Account Directors so global account plans reflect Latin American considerations.
  • Act as the first line of escalation for platinum partner issues in Latin America, resolving regional matters locally and escalating global decisions appropriately.
  • Use Salesforce, Crossbeam, and Clari to track platinum partner performance across Latin America and contribute to global reporting.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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