Partner Portfolio Manager

The Partner Portfolio Manager owns the post-sale success of partners joining Gong's new Solutions Partner Program in the US. You turn a signed partner into a certified, high-quality delivery practice that runs recurring Revenue AI services for Gong customers.
Gong is the Revenue AI Operating System for go-to-market teams. The Solutions Partner Program is a new, tiered program for consulting and services firms that source, sell, implement and run ongoing services around Gong across the full customer lifecycle. It focuses on the Commercial and Mid-Market segments.
This is a builder role. You join as one of the first hires on the Partner Success team, ahead of a global program launch, and help shape the playbooks, standards and metrics the program runs on. You work as the services counterpart to the sales-side Partner Manager: they recruit partners and drive pipeline, you make those partners successful once they are in.

RESPONSIBILITIES

• You'll own a portfolio of US Solutions Partners and are accountable for their delivery quality, practice maturity, and growth with Gong.
• Onboard partners into a certified delivery practice
• Run onboarding for each new partner with Gong's consulting (Professional Services) and technical teams, from kickoff to first certified customer delivery.
• Build a success plan per partner with milestones for certification, first implementation and tier readiness.
• Coordinate access, systems setup and delivery tooling so partners can start work on Gong projects without friction.
• Hold partners to certification and delivery standards as the gate for tier progression.
• Own the quality of customer implementations
• Monitor every partner-led implementation in your portfolio, tracking health, scope, timelines and customer outcomes.
• Step in on at-risk or escalated projects, run recovery plans with the partner and Gong account teams, and close the loop with the customer.
• Oversee subcontracted and co-delivered work, including Partner Prime engagements, so delivery meets Gong's standard.
• Run partner QBRs and tier reviews using delivery quality, customer satisfaction and retention data.
• Frame partners' go-to-market around Revenue AI
• Help partners position their practice around Gong's Revenue AI methodology and outcome-based services, not tool installation.
• Work with the Partner Manager to shape each partner's services propositions, proposals and statements of work so they sell outcomes customers can measure.
• Coach partner leaders on how to talk to RevOps, Enablement and Sales leaders about AI-driven productivity.
• Build recurring services models
• Help partners design recurring services beyond initial implementation: managed services, training, AI agent building, RevOps enablement, data governance and outcome-based pricing.
• Link partner delivery to Gong's outcome-based implementation and adoption services packages, and train partners to offer them.
• Track recurring partner-customer engagement as evidence for tier maintenance and retention standards.
• Connect partners to opportunities in the Gong customer base
• Match partners with existing Gong customers who need implementation, expansion, adoption or ongoing services.
• Align partners with Gong AEs, CSMs and Professional Services so the right partner is brought into the right account early.
• Act as the internal expert on your partners' capabilities, specialisms, case studies and capacity.
• Upskill partners on Gong products and enablement
• Keep partners current on Gong's product roadmap and new launches, working with Partner Enablement and Gong Academy.
• Drive completion of product and methodology certifications across partner consultants.
• Forecast partner delivery capacity against pipeline and feed partner and customer insights back to Product and Enablement.
• Help build the program
• Define the post-sale playbooks, health scoring and reporting the Partner Success team will scale on.
• Contribute to program launch readiness, tier criteria and partner experience design with Partner Ops, Marketing and Enablement.

QUALIFICATIONS 

• 8+ years in B2B SaaS across Partner Success, Professional Services, Customer Success or Channel and Alliances, with at least 3 years managing a portfolio of services or implementation partners.
• Hands-on professional services experience: scoping engagements, writing SOWs, overseeing delivery quality and recovering at-risk projects.
• A track record of helping consulting partners build or grow a practice, including service offerings, pricing and recurring revenue models.
• Working knowledge of revenue operations and go-to-market systems such as CRM, sales engagement, forecasting or conversation intelligence.
• Understanding of partner revenue models (sourced vs. influenced, resale, referral) and how partner activity ties to pipeline and retention.
• Comfort leading executive conversations with partner founders and practice leads, and influencing Gong teams without direct authority.
• Habitual use of AI tools in your own work, and the ability to explain how AI changes revenue team productivity.
• Strong data skills: you set up health metrics, read the signals and turn them into action plans.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $111,000 - $175,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

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Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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