Digital & Technology Analyst 2 - Corporate Services

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​




OVERVIEW

You'll own the systems that keep our people and sites safe — badge access, video surveillance, and visitor management — across General Mills locations worldwide.

You'll work hands-on with vendors, integrators, and site teams to plan upgrades, troubleshoot issues, and bring new systems online.

You'll be a trusted go-to partner, giving you visibility and influence well beyond a typical technical support role.

Ownership, strong relationships, and work that directly protects people, this role gives you that every day.

KEY ACCOUNTABILITIES

• Administer and maintain Badge Access Control systems (e.g., AMAG), including panel and reader configuration, credentialing, and access group management across global facilities.
• Configure, commission, and troubleshoot CCTV/Video Surveillance systems (e.g., Milestone) to ensure continuous coverage and platform stability.
• Manage and enhance Visitor Access Management platforms (e.g., SPLAN) to keep visitor workflows secure, efficient, and aligned with site requirements.
• Support and refine site-specific Physical Security configurations to keep systems compliant with enterprise security standards.
• Own and maintain technical documentation, device inventories, IP/network mappings, and as-built diagrams for every site.
• Act as the technical liaison with security integrators and vendors that includes statement-of-work validation, service reviews, deliverable acceptance, and escalation of recurring deficiencies during installations, upgrades, and service delivery,
• Coordinate with site and facilities teams to plan project timelines, access windows, and on-site logistics for security deployments.
• Monitor and maintain integrations between Physical Security platforms and enterprise systems.
• Triage, escalate, and resolve incidents related to access control, video surveillance, and visitor management, ensuring timely acknowledgment and resolution per defined SLAs.
• Ensure platform performance, cybersecurity, and adherence to physical security best practices and compliance requirements.
• Collaborate with Global Security and Corporate Services stakeholders to identify improvement opportunities and implement incremental enhancements.
• Research, evaluate, and pilot proof-of-concepts for new security hardware and software capabilities to expand platform value.
• Partner with Solution Managers, Product Owners, and business stakeholders to refine backlog priorities and translate requirements into technical specifications.
• Support system upgrades, firmware/software patching, and device replacements, ensuring minimal disruption to site operations.
• Maintain lifecycle and asset-management records, including warranties, spares, end-of-life status, replacement and system upgrade planning.
• Create SOPs, runbooks, and training materials and provide knowledge transfer to site security and facilities teams.
• Provide dedicated coverage during rotational night shift hours (7:00 PM – 4:00 AM India time) to support real-time monitoring, escalations, and time-sensitive vendor/site coordination.

MINIMUM QUALIFICATIONS

• 8+ years of overall IT experience and 5+ years of overall Physical Security experience, with hands-on experience configuring and supporting Access Control, Video Surveillance, and Visitor Management systems.
• Experience administering Access Control platforms (e.g., AMAG or similar), including panel/reader configuration, credentialing, and access group management.
• Hands-on experience with Video Management Systems (e.g., Milestone or similar), including camera commissioning, network configuration, and troubleshooting.
• Familiarity with Visitor Management platforms (e.g., SPLAN or similar) and visitor workflow configuration.
• Experience with system integrations and data interfaces, such as APIs, identity/directory services, HR systems, badging systems, visitor management, and monitoring platforms.
• Working knowledge of IP networking fundamentals (IP addressing, VLANs, network diagrams) and ability to create and maintain technical documentation and as-built diagrams.
• Experience coordinating with security integrators, hardware/software vendors, and site/facilities teams on installation and service delivery.
• Strong incident management skills, with the ability to triage, escalate, and resolve issues within defined SLAs.
• Knowledge of Physical Security Infrastructure, including controllers, readers, locks, door hardware, video servers, PoE, cabling, UPS, and low-voltage design.
• Knowledge of security system compliance, cybersecurity, and industry best practices for access control and surveillance systems.
• Detail-oriented with strong problem-solving skills and the ability to work independently across multiple global sites.
• Demonstrated ability to collaborate with stakeholders, translate business requirements into technical solutions, and manage external vendor relationships.
• Strong written and verbal communication skills, with the ability to explain technical security issues to nontechnical stakeholders.
• Willingness and flexibility to work rotational night shift hours (7:00 PM – 4:00 AM India time) to support global site coverage.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Engineering, or a related field
• Relevant certifications in physical security systems (e.g., AMAG, Milestone, or equivalent) preferred.




ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.