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Concentrix

Global BPO offering customer engagement services

Account Manager

Account ManagementUpdated on Nov 10
Full-timeBarcelona, Spain

About the Job

Requirements

  • Proficiency or bilingual ability in English is required.
  • Ability to self-prospect through cold outreach using multiple contact tools.
  • Skill in building strong relationships with decision-makers.
  • Ability to navigate complex organizations to identify expansion opportunities.
  • Experience leading meetings with IT and Procurement stakeholders.
  • Business acumen to develop long-term growth strategies.
  • Analytical ability to identify business challenges and propose actionable solutions.
  • Ability to manage the end-to-end sales process for transactional and, in selected cases, contractual opportunities.
  • 1–3 years of relevant industry sales experience.

Responsibilities

  • Develop and close opportunities with new and existing customers, driving acquisition, retention, and growth across mid-sized accounts.
  • Own overall account strategy and sales execution.
  • Qualify customer potential and identify whitespace opportunities across the full product portfolio.
  • Collaborate with the Channel team, including PBM, iPBM, and Proximity, to align account strategies.
  • Drive PC++ sales, including Headsets, Displays, and Care Packs, as well as Print Transactional Sales.
  • Lead solution building and engage pooled central inside-sales specialists and presales experts when needed.
  • Identify and engage new contacts within assigned accounts, build relationships across the full portfolio, and manage structured communications based on strategic sequencing.
  • Own opportunity identification, qualification, and management; proactively pursue opportunities within low- or no-SOW accounts.
  • Coordinate with in-market technical consultants to provide expert support when required.
  • Support or lead project management efforts, own pricing discussions, ensure compliance with global pricing guidelines, and manage negotiations and sales closure with a focus on profitability.
  • Support renewals and post-sales activities in partner-led opportunities, advise on cross-sell and upsell strategies based on customer needs, and ensure a positive customer experience.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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