Engineering Manager

New Plume Console multiplies ISP business results by putting AI agents to work on cost to serve, churn reduction and revenue growth. Oct 13, 2026, 02:30 ET Plume Console gives every ISP team AI agents that autonomously find and resolve complex subscriber issues, turn months of analysis into a few clicks, while enabling operators to cut cost to serve, reduce churn and uncover new revenue opportunities VIENNA and PALO ALTO, Calif., Oct. 13, 2026 /PRNewswire/ - Plume Design, Inc. ("Plume"), the award-winning AI-native platform used by more than 450 internet service providers (ISPs) across 60+ countries to run the securely connected home, today introduced Plume Console at Network X in Vienna. Built on the Plume platform, Plume Console gives ISP teams a single place to investigate subscriber issues, create and deploy agents, and direct actions across Plume WiFi, Plume Security, Plume Care and their existing business systems. It puts the platform's intelligence and automation directly in the hands of the teams responsible for subscriber experience and business performance. Plume Console directs AI at the world's most comprehensive data fabric, drawn from more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. Finding the root cause of a complex issue, spotting a churn indicator or identifying a revenue opportunity can take an ISP's data science team months. With Plume Console, any team member can get a recommended next step in a matter of clicks. "AI is changing how people interact with technology, and soon agents will be making more decisions and taking more actions on their behalf, and for ISPs, that raises the stakes for connectivity, security and trust," said Dan Herscovici, president and CEO of Plume. "A decade ago, Plume pioneered cloud-managed WiFi and changed how ISPs manage the connected home. With Plume Console, our partners can build and direct agents that uncover problems, resolve subscriber issues and identify opportunities for growth across their business. We helped ISPs navigate the last major shift in connectivity. Now we're giving them the intelligence, control and freedom to lead the next one, with a future-proof platform that works across their hardware, existing systems and AI models." For longtime Plume partner NOS, Plume Console represents that vision in practice, giving ISP teams new ways to turn intelligence into action across WiFi, security and care. "We are excited about Plume Console because it is a significant step forward in how we deliver and care for the connected home," said José Pedro Teixeira, Director of Product Management at Portuguese provider NOS. "Plume listened to what service providers like NOS need and built a product for how ISPs will operate in the AI era. It gives our teams actionable intelligence across WiFi, security and care. Plume Console puts AI to work for our teams, turning insights into action and resolving issues before they lead to a truck roll or subscriber churn. With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time." Built to address 100% of subscriber experience issues For ISPs, the last stretch of connectivity inside the home can decide whether a subscriber stays or leaves. A speed test at the gateway can look healthy while a television buffers, a camera loses its connection or a video call drops, leading to a technician visit or a lower Net Promoter Score (NPS). Plume is built to address the full spectrum of subscriber experience issues. Today, the Plume platform autonomously resolves most issues through continuous WiFi optimization, security, and established automation. The remaining issues require care workflows, further investigation or intervention, and Plume Console equips ISP teams to tackle them, increasingly using agents to investigate, recommend and execute actions across connected systems. Every issue a Plume agent resolves can become an automation, so the share the platform resolves on its own grows over time. A recent study found that homes using Plume's technology had 31% lower churn, 20% fewer technician visits and a 16% improvement in NPS compared with homes not using Plume. An agentic workforce, designed and directed by the ISP Plume Console lets ISP teams leverage agents that autonomously identify issues and potential actions, often with just a few clicks. Teams can deploy Plume's pre-built agents, create new ones using an agent builder, or use SQL and templates to modify as needed. Agents can identify an issue, provide notification or resolve it. Using webhooks, MCP and APIs, Plume Console also connects the Plume platform to other systems for action, including service ticketing, CRM campaigns and digital care. Teams can also validate that each agent delivers reliable guidance before acting on or recommending it. One data fabric, every team The same data serves every team that shapes the subscriber experience: * Network operations can see how a single-location issue can impact locations across the network, and deploy an agent to address it. * Security analysts see every device, application and agent action in context, and can quarantine a device or set policy. * Care teams can investigate home connectivity details for context, with agents guiding them to the right resolution. * Marketers use Plume research agents to find opportunities hidden in operational data and then share insights and recommendations with CRMs to activate revenue growth campaigns. * Developers can build their own agents using structured data tables, APIs, MCP, agent cookbooks and recipes with the ability to connect via webhooks to ISP tech stacks. A securely connected home that learns from every network Lessons learned on one network strengthen every network on the Plume platform. When Plume Security Labs uncovered "SuperProxy," in which streaming devices silently enrolled homes in residential proxy networks that later delivered malware, the signatures behind that discovery began protecting other ISPs on the platform without those ISPs having to find the threat themselves. Plume Security protects every device from the gateway, with no software to install, and blocks six million threats a day. "In a securely connected home, WiFi and security shouldn't be managed separately, and no ISP should be responsible for discovering every threat on its own," said Chris Griffiths, Plume's chief technology officer. "When the Plume platform learns something in one network, every network benefits. Plume Console shows teams what was found and what the platform did about it, so they can act with full context while the ISP stays in control as automation grows." Alan Coleman, Plume's chief product officer said, "AI can optimize and protect an ISP's WiFi network in two critical ways. The first is predictable: governed, prescribed workflows that optimize WiFi and keep security always on, resolving the majority of issues efficiently and consistently. The second is where Plume Console shines: the open-ended problems with no established fix. Teams can direct a collection of agents to work together, investigate what is surfacing in the network and recommend the next step, while people set the guardrails and make decisions." Availability and demonstrations Plume Console will be demonstrated at Network X, Oct. 13-15, at VIECON in Vienna. Journalists attending the event are invited to see how Plume Console lets ISP teams design, deploy and manage an agentic workforce across WiFi, security and digital care. To arrange a demonstration or executive interview, contact [email protected]. About Plume Plume created the first managed WiFi platform for Internet Service Providers (ISPs) in 2016, enabling the company to scale across the globe and expand into managing the entire subscriber experience, including approximately 600 million connected devices, in 50 million homes, on behalf of more than 450 ISPs, across 61 countries. By integrating managed WiFi, cybersecurity and customer care, Plume created the first open, hardware-agnostic SaaS Subscriber Experience Platform for ISPs. Powered by an unmatched global dataset and AI optimization, the Plume platform builds subscriber confidence through improved WiFi experiences, seamless new service implementation and proactive customer care. Plume's open-source framework OpenSync(R) is pre-integrated and supported on the leading silicon, CPE and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Discover more at www.plume.com. SOURCE Plume Design, Inc.

WasabiCard's Funds Flow explores what comes next for stablecoin payments. WasabiCard's TOKEN2049 Week event brought together leaders from Circle, Lotus Technology, Plume, Safeheron,, WIDTH, and AWS to explore how stablecoins and tokenized assets are moving closer to real-world financial use. SINGAPORE, Oct. 12, 2026 (GLOBE NEWSWIRE) - WasabiCard, a stablecoin-powered global payment infrastructure provider, hosted "Stablecoin & Payments: Funds Flow" at Raffles Singapore on October 6 during TOKEN2049 Week. The event brought together leaders across stablecoin infrastructure, tokenized capital markets, payments, digital asset security, compliance, and technology to explore a practical question: how does value move from the blockchain into the real economy? "Stablecoins are not replacing the payments layer; they are reshaping the settlement layer," said Ray Yang, co-founder and CEO of WasabiCard. Speakers included Ray Yang, founder and CEO of WasabiCard, Komil Desai, US Head of Crypto Partnerships of Visa; Dr. Daxue Wang, CFO of Lotus Technology; Yogesh Sangle, EVP APAC of NIUM; Shukyee Ma, Co-founder of Plume; Yifan Zhang, General Manager, South Asia at Safeheron; Chye Kit, Co-founder & CEO of WIDTH; Kelly Sohn, Head of Digital Asset Strategy of Mirae Asset and David Sung from AWS. From tokenized markets to real-world payments The first panel, "Wall Street On-Chain: The Next Era of Tokenized Capital Markets," examined the evolution of tokenized assets and the infrastructure needed to support institutional participation. Speakers discussed tokenized securities, real-world assets, on-chain liquidity, distribution, market access, and the role of regulated infrastructure in connecting blockchain-based assets with traditional financial markets. Panelists discuss tokenized assets, liquidity, market structure, institutional participation and global settlement during the first session. The second panel focused on stablecoins going mainstream, looking at what is required to move stablecoin liquidity beyond on-chain settlement and into real-world applications.The discussion covered cross-border payments, card spending, global payouts, treasury operations, compliance, security, and connections with local banking and payment networks.Across both conversations, one theme came through clearly: on-chain settlement is only part of the journey. The next stage of adoption depends on the infrastructure that connects digital value with the financial systems businesses already use. The second panel examined the operational requirements for stablecoin payments at scale, including compliance, merchant acceptance, card programs, cross-border payments and corporate treasury. Bringing stablecoin liquidity into everyday commerce For WasabiCard, this is where global card issuing, payouts, and embedded payments come into focus. Ray Yang, Co-founder and CEO of WasabiCard, discussed how businesses can use stablecoin liquidity across cards, payouts, and other payment workflows while managing spending controls, transaction visibility, and applicable compliance requirements. A key part of the discussion was compliant white-label card infrastructure. Fintechs, digital asset platforms, wallets, and other businesses increasingly want to offer branded payment products without having to build the underlying issuing infrastructure themselves. WasabiCard provides infrastructure for global card issuing and white-label programs, including API-based card management, virtual and physical cards, configurable controls, and payment operations designed for businesses operating across markets. "On-chain settlement gives businesses speed and programmability. Real-world adoption depends on what they can do with those funds next." - Ray Yang, Co-founder and CEO of WasabiCard The event also highlighted the broader infrastructure surrounding stablecoin payments. Security and transaction controls, compliance, local payment access, cloud infrastructure, and operational reliability all play a role in turning stablecoin settlement into usable financial products. What comes next for stablecoin payments The discussions at Funds Flow pointed to several developments shaping the next stage of the market: Settlement is only the starting point. Stablecoins can move value quickly on-chain, but businesses also need reliable ways to spend, distribute, and manage those funds. Distribution matters. Cards, bank payouts, merchant networks, and local payment infrastructure remain essential to bringing digital liquidity into everyday commerce. Compliance and security are fundamental. As stablecoins move into more business and institutional use cases, identity, transaction monitoring, authorization, fraud controls, and governance become increasingly important. White-label infrastructure is expanding the market. Businesses can increasingly build branded payment experiences on top of established issuing and payment infrastructure, allowing them to focus on their customers and use cases. Connecting digital value with global commerce Funds Flow brought together two sides of the same transition: the development of on-chain financial infrastructure and the continued importance of the systems that support everyday commerce. For WasabiCard, the focus is on connecting these worlds through compliant global card issuing, white-label card programs, Global Payouts, and embedded payments. The conversations may have ended, but the question remains: How do we make digital value move securely, compliantly, and all the way into the real economy? [WATCH THE EVENT RECAP VIDEO] About WasabiCard WasabiCard is a global payment infrastructure platform enabling enterprises, fintechs, and internet-native businesses to issue cards, distribute payouts, and manage cross-border payments through stablecoin-powered financial infrastructure. Its platform supports global card issuing, multi-currency settlement, stablecoin funding, and embedded payment capabilities designed for modern global commerce. WasabiCard powers payment use cases across media buying, SaaS subscriptions, global payroll, treasury management, and digital financial applications. Follow WasabiCard on X and LinkedIn for the latest updates on product developments, partnerships, and insights into the future of stablecoin-powered payments. Business Contact Fire, co-founder of WasabiCard Email: [email protected] WhatsApp: +852 6242 6393 Disclaimer This publication is for informational purposes only and does not constitute legal, tax, or professional advice from WasabiCard, nor does it substitute seeking such advice, and makes no express or implied representations / warranties / guarantees regarding content accuracy, completeness, or currency. If you would like to request an update, feel free to contact us at [[email protected]]. Legal Disclaimer: This article is provided on an "as-is" basis, without warranties or representations of any kind, express or implied. The media platform assumes no responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information presented. Any complaints, claims, or copyright concerns related to this article should be directed to the content provider mentioned above.GlobeNewswire does not endorse any content on this page.