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Cloudtalk

Cloud-based call center software with integrations

Content Marketing Team Manager

Brand & Creative MarketingConfirmed live in the last 24 hours
Full-time€3.5k /mo

About the Job

Requirements

  • At least 3 years of experience in B2B SaaS content, including at least 1 year leading writers or a content team.
  • A proven track record of content that drove measurable results in traffic, conversions, or pipeline.
  • Strong search engine optimization knowledge and genuine interest in how large language models and AI search select and cite content.
  • Excellent English editing ability, including the ability to distinguish high-quality content and explain why.
  • Comfort with Google Analytics 4, Google Search Console, Ahrefs or Semrush (or similar tools), and objectives and key results.
  • A builder mindset, openness to feedback, and an interest in improving an established content operation.

Responsibilities

  • Manage, coach, and grow a team of six copywriters through one-on-ones, feedback, career development, and hiring as needed.
  • Set clear expectations for output, quality, and ownership, and maintain those standards.
  • Build a team culture of open feedback and shared improvement ideas.
  • Own editorial standards for accuracy, depth, voice, structure, and product truth.
  • Review and edit content before publication, while improving the team's capabilities over time.
  • Keep content aligned with the brand voice and the product's actual functionality.
  • Use artificial intelligence tools in the content workflow when they improve speed and quality without lowering standards.
  • Work daily with the search engine optimization team on keyword strategy, topic clusters, briefs, and content refreshes.
  • Improve content visibility in conventional search and large language model answers through structure, entities, citations, and freshness.
  • Coordinate with web, technical search engine optimization, and design teams on publishing, page templates, internal linking, and site performance.
  • Partner with Product Marketing and Sales so content reflects customer problems and supports the buying journey.
  • Translate team objectives and key results into quarterly content plans and weekly execution rhythms.
  • Track rankings, large language model visibility, organic traffic, conversions, and content-attributed pipeline.
  • Regularly review performance, scale effective approaches, and discontinue ineffective ones.
  • Report on performance and recommend where to invest next.

Desired Qualifications

  • Experience in telephony, voice over Internet protocol, contact center, customer experience, or sales technology.
  • Experience with HubSpot content management system.
  • Experience building artificial-intelligence-assisted content workflows.
  • Additional language skills.

About the Company

Cloudtalk

Cloud-based call center software with integrations

CloudTalk provides cloud-based call center software that helps businesses manage customer communications. Its platform includes a virtual phone system, call recording, call routing, and a power dialer, all accessible through a web app, with cloud-hosted infrastructure for agents to make and receive calls and track interactions; it also integrates with popular CRM and help desk tools like Salesforce, HubSpot, and Zendesk. The company differentiates itself by offering a comprehensive feature set, deep CRM integrations, and a global footprint, serving more than 10,000 businesses in over 160 countries. Its goal is to help teams improve customer service, increase sales, and lower operating costs by providing a centralized, scalable communications platform.

Company size
201-500
Company stage
Debt Financing
Total funding
$36.6M
Headquarters
Bratislava, Slovakia
Founded
2015

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