Night Supervisor

Mandarin Oriental, Munich is looking for a Night Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Munich is located in a quiet street in the Old Town of Munich, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

About the job

Based at the Mandarin Oriental, Munich the Night Supervisor is responsible for smooth operations during the night. The Night Supervisor reports to the Night Manager.

As Night Supervisor, you will responsible for the following duties:

• Ensuring smooth and efficient night operations across the hotel
• Creating exceptional arrival and departure experiences for our guests
• Acting as the primary point of contact for guest relations and service requests for both in-house and external guests
• Maintaining accurate guest profiles and high levels of data quality
• Performing daily audits and control of Front Office accounting procedures
• Coordinating operational communication and support with Housekeeping, Engineering, and In-Room Dining
• Handling guest concerns professionally and ensuring prompt resolution

As Night Supervisor, we expect from you:

• Completed vocational training in the hospitality or hotel industry
• A minimum of two years of Front Office experience, ideally within a luxury hotel environment
• A strong guest-focused mentality and passion for service excellence
• High emotional intelligence and the ability to remain calm under pressure
• Excellent organizational skills and attention to detail
• Fluency in German and English, both written and spoken
• A proactive, reliable, and solution-oriented approach to work

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• In addition to fair working conditions, we offer a variety of small benefits that make everyday work more enjoyable – including complimentary beverages as well as small, regular tokens of appreciation and gifts.
• Our passion for hospitality is also reflected in additional benefits, such as special offers and discounts at nearby restaurants and hotels.

We’re Fans. Are you?