Associate Store Manager

Overview

Position Overview

The Associate Store Manager (ASM) – Temporary Holiday Assignment will provide flexible leadership and operational support across Moncler boutiques in the New York City market during the peak holiday season. Working closely with Store Management and Retail Leadership, the ASM will help drive sales performance, support team effectiveness, and ensure an exceptional client experience aligned with the Moncler Client Promise

This role requires a hands-on, adaptable retail leader who can quickly integrate into different store environments, provide immediate leadership support, and respond to evolving business and staffing needs. The ASM will play a critical role in maintaining operational excellence, supporting client development, and ensuring consistent execution of brand standards during one of the busiest periods of the year.

The ideal candidate brings strong luxury retail leadership experience, commercial acumen, and the flexibility to support multiple locations while fostering a positive, high-performing team environment.

Your Impact

Team Leadership & Development

• Partner with Store Management to lead, coach, and motivate teams to deliver strong sales performance and exceptional client experiences.
• Provide hands-on floor leadership, coaching, and real-time feedback to reinforce selling, service, and operational standards.
• Support the onboarding and integration of seasonal and permanent team members.
• Assist with daily team deployment, scheduling, and coverage to ensure appropriate staffing during peak business periods.
• Foster a collaborative, accountable, and inclusive team environment aligned with Moncler's values.

Client Experience & Sales Performance

• Lead by example in delivering personalized luxury experiences that reflect the Moncler Client Promise.
• Drive sales performance through active floor leadership, client engagement, and effective team deployment.
• Support client development and outreach initiatives to maximize holiday business opportunities.
• Monitor key performance indicators, including sales, conversion, UPT, and CRM capture, and implement actions to improve results.
• Act as a visible floor leader during Client Experience Management (CEM) segments, ensuring consistent service excellence.
• Resolve escalated client situations with professionalism, empathy, and sound judgment.

Business & Operations

• Partner with Store Management to execute daily business priorities and achieve sales and operational objectives.
• Provide flexible leadership coverage across designated New York City boutiques based on business needs.
• Support operational activities, including opening and closing procedures, scheduling, cash management, inventory management, and loss prevention.
• Ensure adherence to company policies, procedures, and operational standards.
• Maintain visual merchandising and store presentation standards in partnership with the store team.
• Collaborate with Retail Leadership, Operations, HR, and Asset Protection to address immediate business and staffing needs.

Brand & Culture Leadership

• Serve as a Moncler Brand Ambassador, consistently demonstrating the Company's values and commitment to excellence.
• Lead daily briefings and communicate business priorities, performance expectations, and holiday initiatives.
• Promote team engagement through recognition, communication, and hands-on support.
• Adapt quickly to different store environments while maintaining consistent leadership and brand standards.

Team

·Perform as a team player and participate in all activities contributing to overall store objectives.

·Contribute to and maintain a positive and collaborative work environment.

·Lead by example and adhere to company policies and procedures.

·Maintain high standards of client service, professionalism, and ethics.

·Perform additional duties and responsibilities as required by management and/or the Company.

Qualifications

Education

• Bachelor’s degree a plus. 

Work Experience

• Minimum 5 years of progressive retail experience, including at least 2 years in a leadership role, preferably within luxury fashion or premium retail.
• Proven ability to drive sales performance, coach teams, and deliver exceptional client experiences.
• Experience supporting high-volume retail environments and peak seasonal business periods preferred.
• Experience providing leadership coverage across multiple store locations is an advantage.

Core Skills & Attributes

• Strong hands-on leadership skills with the ability to quickly build trust and engage teams.
• Commercially driven with a strong understanding of retail performance metrics and sales opportunities.
• Adaptable, resourceful, and comfortable working across different store environments.
• Excellent organizational and problem-solving skills, with the ability to prioritize in a fast-paced environment.
• Client-centric mindset and passion for delivering exceptional luxury experiences.
• Strong communication and interpersonal skills, with a polished and professional demeanor.
• Ability to work independently, exercise sound judgment, and respond effectively to changing business needs.
• Proficiency in Microsoft Office and retail systems, including POS and CRM platforms.

Compensation and Benefits

For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the salary range for this role. This considers the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $110,000 to $135,000 per year.

In addition to competitive pay,  the hired candidate will also be eligible for a bonus, and a comprehensive benefits package including  medical, dental, vision, short and long-term disability, paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.

Moncler Group is an equal employment opportunity employer.