MVG Host / Hostess

Job Location:

Avani Windhoek Hotel & Casino



At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

The MVG Host is responsible for delivering exceptional customer service to casino guests while actively promoting and supporting the MVG Loyalty Programme. The role focuses on building strong relationships with players, increasing loyalty programme participation, enhancing the guest experience, and supporting player retention initiatives in line with company standards, Internal Control Standards (ICS), and regulatory requirements.

Key Responsibilities

• Welcome and engage with casino guests in a professional and friendly manner.
• Promote and explain MVG Loyalty Programme benefits, rewards, promotions, and events.
• Recruit new MVG members and accurately process loyalty enrolments and card issuance.
• Maintain accurate guest information and ensure database updates are completed in accordance with ICS requirements.
• Build and maintain relationships with regular and high-value guests.
• Assist guests with loyalty programme queries, point balances, rewards redemptions, and card replacements.
• Promote casino promotions, tournaments, events, and special offers.
• Resolve guest complaints and service issues promptly and professionally, escalating where necessary.
• Support gaming operations by identifying opportunities to enhance guest satisfaction and loyalty.
• Maintain knowledge of all casino products, promotions, and services.
• Complete daily, weekly, and monthly loyalty programme reports as required.
• Ensure compliance with the Gambling Act, Gambling Regulations, Financial Intelligence Act, Internal Control Standards (ICS), and company policies.
• Work collaboratively with Gaming, Marketing, Food & Beverage, Front Office, and other departments to deliver exceptional guest experiences.

Requirements

• Grade 12 / National Senior Secondary Certificate.
• Diploma or Certificate in Hospitality, Marketing, Public Relations, or Business Administration.
• Strong communication and interpersonal skills.
• Previous experience in loyalty programmes, player development, VIP hosting, or customer relationship management.
• Strong numerical and administrative skills.
• Ability to build relationships and influence customer participation.
• Ability to work shifts, weekends, and public holidays.
• Valid Police Clearance Certificate / Clean Criminal Record.

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