Oldcastle BuildingEnvelope

Architectural glass and glazing systems manufacturer

Will Call Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeSecaucus, NJ, USAIn-person

About the Job

Requirements

At least one year of office support experience in a customer service role.
A high school diploma or equivalent.
Ability to work in a fast-paced team environment.
Ability to stay organized, prioritize effectively, and help keep others organized.
Ability to communicate effectively and conduct oneself professionally, with strong written and verbal communication skills.
Critical and independent thinking skills to anticipate and resolve issues.
Strong time-management and organizational skills to multitask successfully.
Ability to maintain business poise and professionalism in stressful situations.
Ability to handle difficult situations and dissatisfied customers calmly and professionally.
Ability to read and perform simple mathematical calculations.

Responsibilities

Maintain broad knowledge of clients, products, and services.
Document customer interactions and transactions.
Listen attentively to customer needs and concerns and demonstrate empathy.
Accurately and promptly process over-the-counter, telephone, fax, and email orders.
Receive and process Will Call customer payments, as well as payments over the phone, including cash and debit.
Answer multi-line telephones professionally.
Assist face-to-face customers.
Develop and maintain productive business relationships with internal and external customers to clarify service requirements and expectations.
Respond promptly, professionally, and courteously to inquiries from internal associates, manufacturers, and customers.
Build sustainable customer-account relationships and trust through open, interactive communication.
Engage customers, adapt to different customer requirements or requests, and respond to them.
Maintain customer database records, process customer accounts, and file documents.
Perform other duties as assigned.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.

Job Responsibilities

Maintain broad knowledge of clients, products and services.
Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy
Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
Answer multi-line telephone in a professional manner
Face to face customers interactions
Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
Customer database management - Maintain records of customer interactions, process customer accounts and file documents
Other duties as assigned

Qualification Requirements

1 year of office support experience in a customer service role
High School diploma or equivalent
Ability to work in a fast-paced, team environment
Organized and able to keep others organized with ability to prioritize effectively
Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
Utilizes strong time management and organizational skills to successfully multi-task
Maintain business poise and professionalism under stressful situations
Handle difficult situations and dissatisfied customers in a calm and professional manner.
Able to read and perform simple mathematical calculations

Position Pay Range

$20.50—$21 USD

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Position Pay Range 20.5 - 21 USD

About the Company

Oldcastle BuildingEnvelope

Architectural glass and glazing systems manufacturer

Oldcastle BuildingEnvelope designs, engineers, and manufactures architectural glass and glazing systems for commercial buildings. Its offerings include architectural glass, windows, curtain walls, entrances, skylights, and structural glass walls, sold to architects, contractors, and building owners. The systems are installed as part of building envelopes and may include blast-resistant, hurricane-resistant, and security glazing, with technical support and project consultation to ensure proper integration. The company differentiates itself through a broad portfolio of glazing products, a nationwide U.S. footprint, and emphasis on safety and resilience in its solutions, backed by technical assistance and tailored project support. The goal is to provide high-quality, resilient building envelopes that meet client needs while supporting sustainability and safety in the built environment.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $300M
Headquarters: Dallas, TX
Founded: 1989

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