Front Office Agent

Front Office Agent - 91 Athens Riviera

Domes Resorts & Reserves · Athens, Greece · Full-time · Posted 2026-10-27

Workplace: on_site

Department: Front Office

Description

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

91, Athens Riviera

We are currently hiring for our new Glamping and Members Club “91 Athens Riviera”, an ultimate luxury cabana beach club experience, located in the area of Voula in Athens.

Front Office Agent

The Role:

The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay.

Some of the responsibilities:

Guest Services

• Greeting and welcoming guests upon arrival and departure.
• Perform check-in and check-out procedures efficiently.
• Provide information and respond to inquiries about hotel services, facilities, and amenities.
• Handle guest requests and complaints in a professional, timely manner, escalating issues when necessary.

Reservations, Room Assignments & Promotions

• Process room reservations, cancellations, and modifications.
• Assign rooms based on guest preferences and availability according to supervisors’ guidelines.
• Upsell room upgrades and additional services to maximize revenue.
• Promote Hotel Facilities such as restaurants, bars, spa etc.

Payment & Cash Handling

• Manage billing processes, including payment collection and issuing invoices.
• Room charges, and process other financial transactions.
• Maintain accurate records of all transactions.

Communication & Coordination

• Answer incoming phone calls and emails, ensuring appropriate handling with professionalism.
• Liaise with other departments (e.g., housekeeping, food and beverage) to ensure seamless guest service.
• Maintain a working knowledge of the hotel’s offerings, local area, and events to provide accurate information to guests.

Administrative Tasks

• Maintain a clean and organized front desk area.
• Keep guest records up to date in the hotel's property management system (Opera).
• Prepare daily reports on room occupancy, guest arrivals/departures, and other operational metrics.

Customer Satisfaction

• Ensure a high level of customer satisfaction by addressing guest feedback and maintaining professionalism.
• Gather feedback through guest interactions and report any service improvement opportunities.

Requirements

Useful to have:

• Bachelor’s degree or Diploma in Hospitality is preferred.
• Previous experience in front office, or guest services in a luxury hospitality environment is preferred.
• Knowledge of the English language, a second language will be considered a plus.
• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Excellent communication and interpersonal skills for managing interactions with both guests and team members.
• Ability to work in a fast-paced environment.
• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges
• Multitasking to manage appointments, calls, and walk-ins efficiently.
• Respect for diversity and inclusion in a professional setting.

Benefits

You will benefit from:

• Competitive Remuneration Package
• Continuous Training & Development opportunities
• Friendly Work environment

Pay Transparency

All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.

Equal Opportunity and Equal Pay

Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.

All applications will be handled in strict confidentiality.

Apply

Apply at Domes Resorts & Reserves

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