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IVC Evidensia

Operates veterinary clinics and referral hospitals

Veterinary Receptionist - Ftc

Clinical Support & Patient AdministrationPosted on Nov 9
Full-timeLower Gornal, Dudley, UKNo salary listedIn-person

About the Job

Requirements

  • Experience in a customer-facing role, with a strong focus on service and attention to detail.
  • The ability to manage multiple tasks effectively in a busy environment.
  • A collaborative approach and willingness to support colleagues.
  • A proactive attitude, with openness to feedback and learning.

Responsibilities

  • Serve as the first point of contact for clients and deliver a welcoming, professional, and compassionate experience at every interaction.
  • Manage appointments and handle enquiries.
  • Support client communications and the smooth running of the practice.
  • Work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

About the Company

IVC Evidensia

Operates veterinary clinics and referral hospitals

IVC Evidensia runs a large network of veterinary clinics, hospitals, and after-hours centers across Europe and North America, providing care to pets. It makes money from services at its 2,500+ locations and from its online Pet Drugs Online pharmacy. The company grows by acquiring existing practices and integrating them into a centralized network while letting clinics keep clinical freedom and access centralized support like procurement, administration, and staff development. Its goal is to expand its geographic reach, consolidate the fragmented veterinary market, maintain high clinical standards, and support its teams through programs such as Positive Pawprint and employee recognition.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$463.9M
Headquarters
Bristol, United Kingdom
Founded
2011

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