Customer Service Representative 3

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Location: Whiteley, Hampshire (Hybrid)
Working Pattern: 2-3 days per week in the office
Hours: 37.5 hours per week (8:30am - 5:00pm)

About the Role

We are looking for a Customer Service Representative to join our EMEA Customer Service team.

In this role, you will support customers across the EMEA region, responding to enquiries by phone, email and through our customer support platform. You'll work closely with colleagues across the business to resolve issues, manage customer cases and deliver a positive customer experience.

This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to build a career in a customer-focused environment.

Key Responsibilities

• Respond to customer enquiries by phone, email and through our customer support platform.
• Manage customer cases and follow them through to resolution.
• Maintain accurate records and case notes.
• Work closely with internal teams to investigate and resolve customer issues.
• Deliver a high standard of customer service across EMEA markets.
• Support the team during busy trading and peak periods.
• Build positive relationships with customers and internal stakeholders.

What We're Looking For

• Experience in a customer-facing role.
• Strong communication skills and a professional telephone manner.
• Excellent attention to detail.
• A customer-focused approach and willingness to help others.
• Resilience and the ability to remain calm when handling challenging situations.
• Good organizational skills and the ability to manage multiple tasks.
• Comfortable using Microsoft Office, Outlook and Teams.

Experience in customer service, retail, hospitality, administration, contact centres, support roles, or working with ticket management systems would be an advantage, but is not essential.

Benefits

• Hybrid working (2-3 days per week in the Whiteley office)
• Pension scheme
• Private healthcare
• Medicash benefits

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

#LI-CP1