T-Systems ICT India

Enterprise IT services, cloud and security

Process Manager

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Experience with configuration item records and data maintenance in standard configuration management databases.
Knowledge of data quality checks, data correctness validation, data transformation, and consistency management during database transfers.
Knowledge of ServiceNow, including service requests, approvals, reporting, data exports, and migration support.
Ability to provide configuration and financial management consultations and training to other areas.
Ability to interact with engineers and architects when introducing new technology into the infrastructure.
Ability to track key performance indicators, identify root causes, plan mitigation, and achieve improvement targets.

Responsibilities

Ensure configuration items are recorded in T-Systems standard configuration management databases.
Support maintenance of configuration item records in T-Systems standard configuration management databases.
Set up process steps and create or update work-instruction documents, including mandatory-field considerations.
Establish data quality checks and derive improvement measures.
Improve ServiceNow service requests and grant approvals for requests and data-correctness checks.
Provide configuration and financial management consultations to other areas of configuration management services.
Provide configuration and financial management training when requested or necessary.
Participate in project audits and workshops.
Interact with engineers and architects when new technology is introduced within the configuration management services infrastructure.
Advise on official key performance indicators, track them, analyze quality decreases and root causes, plan mitigation, and achieve targets and general KPI improvements.
Prepare internal KPI reporting and support Active Directory reporting, ServiceNow migration, HP Asset Manager, CDS, and IT service management support.
Support colleagues with ServiceNow know-how, data exports, reporting, and approvals.
Perform data transformation and validation to maintain consistency during database transfers toward ServiceNow.

Job Description

Ensuring recording of CIs in in T Systems Standard CMDBs Support Data maintenance of CI records in T Systems Standard CMDBs Setting up the process steps and WI document creations updates Mandatory fields re consideration etc Establish data quality checks and derive improvement measures SNOW ISP service requests improvements granting approvals for various requests and data correctness checks Providing CFM consultations to other areas of CMS providing CFM trainings when requested necessary Participating on project audits workshops Interact with engineers architects when a new technology is introduced within CMS infracstructure Official KPIs advisory tracking quality decreases root causes planning mitigation and reaching targets general improvement of KPIs Internal KPI reporting AD report SNOW migration etc HP AM CDS and ITSM2 ServiceNow support of colleagues providing know how data exports reporting approvals etc Data transformation and validation in order to manage consistency during database transfer towards ServiceNow

Qualifications

Additional Information

About the Company

T-Systems ICT India

Enterprise IT services, cloud and security

T-Systems ICT India provides IT services as the Deutsche Telekom IT arm, helping European and global enterprises with digital transformation. Its offerings include cloud infrastructure management, cybersecurity, and outsourced IT services, delivered through partnerships with cloud providers (Microsoft, AWS, Google) and a focus on sovereign cloud solutions that keep data within Europe. The company operates as a multi-cloud service provider with in-house data centers and specialist collaborations (e.g., NVIDIA) to build an industrial AI cloud in Europe. Differences from competitors come from its emphasis on European data sovereignty, a long track record with industrial clients, and integrated telecom-IT heritage that blends networking with IT operations. Its goal is to safeguard Europe’s digital future by delivering trusted, compliant cloud and AI capabilities that offer a European alternative to US-based hyperscalers.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Frankfurt, Germany
Founded: 2000

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