Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeParramatta, AustraliaNo salary listedIn-person

About the Job

Requirements

Ability to follow oral and written instructions with attention to detail.
Willingness to learn new and innovative automotive technologies.
Ability to establish and maintain cooperative working relationships with members of the public and others encountered in the course of work.
Ability to perform detailed daily record keeping and reporting.
Ability to handle multiple priorities, organize workload, and meet deadlines in a team-based environment to achieve common goals.
Knowledge of Dealer Management Systems, Outlook, and Microsoft Office.
A valid driver’s license and an acceptable, safe driving record are required and must be maintained.
Two years of driving experience are required.

Responsibilities

Answer phone calls, emails, and walk-in inquiries to address customer concerns with a high level of responsiveness and attention.
Return missed phone calls and emails within five minutes.
Determine whether a technical issue can be resolved over the phone and escalate it immediately to the Shop Foreman or Service Manager when necessary.
Accurately record issues and data in the Dealer Management System.
Conduct transactions in the system, guide customers through corrections, and provide a summary.
Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
Coordinate vehicle delivery or pickup times with customers.
Follow up with customers about services provided and ensure they are satisfied with the work performed.

Desired Qualifications

Retail customer service experience is preferred; automotive retail experience is a bonus.

Category	Vehicle Service
Location	Parramatta, NSW
Requisition ID	284336
Type	Full-time

Job Description

<p>Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.</p>

Job Responsibilities

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

Job Requirements

Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
Dealer Management System(s), Outlook, and MS Office
Retail customer service preferred, Automotive Retail experience a Bonus
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Must have two years of driving experiencea’s discretion with no prior notice.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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