Key Account Specialist

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Key Account Specialist to join our team in the regional office in Arlington Heights IL; The Key Account Specialist serves as the primary liaison and point of contact for assigned Key Accounts. This role bridges customers and multiple branch locations, ensuring seamless communication and service throughout the sales and service order process. The Specialist oversees order progression from initiation to invoicing, including generating purchase orders and coordinating with vendor partners.

Compensation Expectations: $26-$29 per hour depending on experience. 

Full-time benefits include:

• Medical, dental, prescription, and vision benefits 
• 24/7 virtual medical care 
• Employee Assistance Program for you and your family 
• 401(k) with company match
• Company-paid life insurance 
• Supplemental insurance for yourself, your spouse/partner, and your children 
• Short-term and long-term disability insurance 
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care and/or Dependent Care 
• Pet Insurance 
• Commuter accounts 
• Employee Perks (tech discount) 

Responsibilities

• Act as the main point of contact for assigned Key Accounts.
• Facilitate communication between customers and multiple branch locations.
• Ensure seamless service throughout the sales and service order process.
• Oversee order progression from initiation to invoicing.
• Generate purchase orders and coordinate with relevant departments to ensure timely delivery and service.
• Address and resolve any issues or discrepancies that arise during the order process.
• Maintain accurate records of customer interactions and transactions.
• Provide regular updates to customers on order status and any changes.
• Prepare ad hoc reports related to calibration services and devices.
• Manage invoice portals.
• All other duties as assigned.

Qualifications

• Strong verbal and written communication abilities.
• Skilled in building relationships and delivering high-quality customer service.
• Highly organized with a keen attention to detail.
• Effective at managing time and consistently meeting deadlines.
• Demonstrated analytical thinking and problem-solving capabilities.
• Capable of prioritizing responsibilities and delegating tasks as needed.
• Performs well in fast-paced and occasionally high-pressure environments.
• Able to work both independently and collaboratively within a team setting.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

Education and Experience:

• High school diploma or equivalent.
• Associate’s degree in business or a related field preferred; or an equivalent combination of education, training and experience in a customer service environment. 
• Experience with CRMs (Salesforce) preferred.

Travel:

• This position is subject to travel up to 10% of the time.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine. 
• Must be able to lift 25 pounds.

Pre-Employment Requirements:

• Clear background check including criminal history and education verification.

e3 Diagnostics is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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