Sales Development Representative
About the job
- The role requires 0–4 years of experience in a corporate environment; recent graduates and career changers are welcome.
- The role requires time-management and organizational skills.
- The role requires the ability to learn new technologies quickly and comfort with using new tools.
- The role requires a strong sense of urgency and a results-oriented mindset.
- The role requires exceptional communication and interpersonal skills, including the ability to build rapport and communicate clearly and persuasively.
- The role requires a coachable attitude and openness to feedback.
- Generate new business opportunities through outbound prospecting by phone and email.
- Learn and apply the company’s sales methodology and technology to manage daily activities and the sales pipeline.
- Qualify potential leads, conduct discovery conversations, and schedule product demonstrations for Account Executives.
- Collaborate with Account Executives to develop and execute sales strategies.
- Continuously develop sales skills through coaching and feedback.
- Complete training on core Sales Development Representative responsibilities, the trades industry landscape, customer personas, ideal client profiles, and the technology stack.
- Participate in one-on-one call-review coaching sessions, interactive role-playing exercises, and hands-on learning with the manager and team members.
About the company
ServiceTitan provides a cloud-based, all-in-one software platform for home and commercial trades. It runs as SaaS and covers CRM, scheduling, dispatch, invoicing, marketing, payroll, inventory, and reporting, with a mobile app for technicians and an intelligent dispatch board. Titan Intelligence adds AI-powered automation and real-time insights, and the company grows via acquisitions to add capabilities for HVAC, plumbing, electrical, roofing, landscaping, and pest control. Its goal is to help trades businesses operate more efficiently, increase revenue, and make smarter decisions by centralizing software and data.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Glendale, California
Founded
2012
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Simplify's Take
What believers are saying
- Ramp partnership on September 30, 2026 embeds AP automation inside ServiceTitan workflows.
- Max customers reportedly gain 500 basis points booking rates and 1,000 basis points close rates.
- Canopy Services standardized on ServiceTitan September 15, 2026, validating roofing expansion and enterprise upsell.
What critics are saying
- Pomerantz and BFA opened securities investigations after the September 8, 2026 earnings shock.
- Management said Max delays billing and cuts $2 million professional-services revenue in FY2027.
- The July 27, 2026 HHS breach exposed 4,851 people; trust erosion hits hiring and renewals.
What makes ServiceTitan unique
- ServiceTitan bundles dispatch, payments, CRM, and fintech for trades in one system.
- Its Max AI package automates lead handling and job workflows across contractor operations.
- Roofing-specific workflows and roll-up reporting anchor enterprise customers like Canopy Services and Vertex.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Parental Leave
Fertility Treatment Support
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%ServiceTitan has partnered with Ramp to integrate AI-powered financial tools into its contractor software platform. The collaboration brings Ramp's Bill Pay and Expense Management features directly into ServiceTitan, allowing contractors to automate business spending and reduce manual back-office work. The integration includes Bill Pay, which streamlines payment workflows within ServiceTitan's existing accounts payable system, and Expense Cards, which sync transactions automatically to specific jobs or projects. This marks Ramp's first embedded partnership within a vertical software platform. Ramp serves more than 70,000 organisations and processes over $200 billion in purchases annually. The company reports that its median customer achieves 5% savings on expenses and 16% revenue growth in their first year. The partnership aims to eliminate manual data entry and provide contractors with real-time visibility into operational costs across their businesses.
Case study: Scaling to $2M ARR with Clicki & ServiceTitan. Clicki Team September 26, 2026 The challenge: breaking through the $1M revenue plateau. Scaling a home service business from $1M to $2M in Annual Recurring Revenue (ARR) is rarely about simply adding more trucks to the road. It is about operational efficiency. When you hit the $1M mark, the manual, duct-taped processes that got you there start breaking down. That was exactly the situation for one of its recent partners, a rapidly growing HVAC and plumbing company. They had successfully implemented ServiceTitan to run their dispatch and field operations, but their referral program was stuck in the dark ages. They had a loyal customer base, but tracking word-of-mouth growth was an administrative nightmare. When a customer referred a neighbor, the office staff had to manually cross-reference spreadsheets, check ServiceTitan to see if the job closed, and then remember to mail a gift card or cut a check. This lack of a cohesive software stack led to: * Missed payouts: Frustrating their best brand advocates. * Wasted time: Office managers spending up to 15 hours a week on manual data entry. * Low technician buy-in: Techs in the field didn't trust the referral program enough to promote it to homeowners. The solution: A seamless software stack. To break through the plateau, this business needed their software stack to do the heavy lifting. ServiceTitan is the gold standard for managing field operations, but to truly scale, they needed the simplest way to automate referral programs for service businesses. That is where Clicki came in. By pairing ServiceTitan's powerful CRM and dispatch capabilities with Clicki's automated referral tracking, they built a seamless, hands-off growth engine. They shifted their focus from manual tracking to operational efficiency, allowing their software to handle the busywork. Automated lead tracking. When a customer signs up for the referral program via Clicki, they receive a custom tracking link. If a neighbor books a service using that link, the data flows seamlessly. The office team no longer has to ask, "How did you hear about us?" and hope the customer remembers. The attribution is locked in from the start, and the new lead is perfectly tracked alongside existing ServiceTitan data. Instant referral payouts. This was the ultimate game-changer. Its core philosophy at Clicki is simple: Pay your customers the moment a referral closes. Before, the business took weeks to reward their best customers, killing the momentum of the referral. With Clicki, as soon as the job is marked complete and paid in ServiceTitan, the referral reward is triggered automatically. Customers get an instant payout directly to their phone. This instant gratification turns one-time referrers into lifelong, vocal brand ambassadors. Empowering technicians in the field. Operational efficiency isn't just for the office; it is for the techs in the field, too. Using Bravo - Clicki's tool for Google Reviews, NPS, and tipping - technicians were able to seamlessly ask for reviews and referral sign-ups at the end of a successful service call. The techs got their well-deserved tips, the business secured 5-star Google reviews, and new customers were added to the referral ecosystem automatically. The results: hitting the $2M ARR milestone. Within 12 months of optimizing their software stack and focusing on operational efficiency, the business didn't just break their plateau - they doubled their revenue to hit $2M ARR. * 40% Increase in Referral Volume: Because payouts were instant and reliable, existing customers referred their neighbors much more frequently. * 20+ Hours Saved Per Week: The office staff completely eliminated manual referral tracking and payout fulfillment, freeing them up to focus on customer experience. * Higher Closing Rates: Referrals already come with built-in trust, meaning these leads closed faster and at a significantly higher average ticket price than standard paid ads. Why operational efficiency drives revenue. When service businesses aim for the $2M to $5M mark, owners often pour money into Google Local Services Ads (LSA), SEO, and direct mail. But generating leads is only half the battle. If your operational efficiency is poor, those expensive leads leak out of the bucket. Operational efficiency means your dispatchers aren't doing double data entry. It means your technicians aren't fumbling with clunky apps in the driveway. And it means your accounts receivable isn't sitting in a 90-day past-due folder. By letting software handle the repetitive tasks, your human capital can focus on what actually drives revenue: closing deals and providing exceptional service. 3 actionable tips to optimize your tech stack today. If you are looking to scale your home service business, here are three steps you can take right now to improve your software stack: * Audit your manual tasks: Look at your office staff's daily routine. If they are spending hours matching names on a spreadsheet to jobs in ServiceTitan, you have a bottleneck that needs software automation. Find the friction and eliminate it. * Automate your cash flow: Growth requires cash. If you are struggling with unpaid invoices, look into tools like Denaro AI to run AI-driven collections and automated AR. Ensuring the money you earn actually makes it to your bank account is critical for scaling. * Reward behavior instantly: Whether it is a customer sending you a lead or a technician getting a 5-star review, delay kills momentum. Automate your payouts and tipping so the reward happens the moment the job is done. Conclusion. Scaling to $2M ARR doesn't mean you have to work twice as hard. It means your systems have to work smarter. By combining the operational power of ServiceTitan with the automated growth engine of Clicki, mid-to-large service businesses can eliminate friction, delight their customers, and drive serious, sustainable revenue. Stop managing spreadsheets and start automating your growth.
INVESTOR ALERT: Pomerantz law Firm investigates claims on behalf of investors of ServiceTitan, Inc. - TTAN. Sep 24, 2026, 17:34 ET NEW YORK, Sept. 24, 2026 /PRNewswire/ - Pomerantz LLP is investigating claims on behalf of investors of ServiceTitan, Inc. ("ServiceTitan" or the "Company") (NASDAQ: TTAN). Such investors are advised to contact Danielle Peyton at [email protected] or 646-581-9980, ext. 7980. The investigation concerns whether ServiceTitan and certain of its officers and/or directors have engaged in securities fraud or other unlawful business practices. On September 8, 2026, ServiceTitan reported second quarter 2027 earnings. Among other items, the Company reported that "[b]ecause Max" - ServiceTitan's AI-powered enterprise software package - "requires substantial change management, we typically do not bill subscription fees for the first quarter of an upsell Max contract, and we have also elected not to charge existing customers an onboarding fee when transitioning to Max. As a result of these factors, we expect both our platform revenue and professional services revenue to grow at a slower pace for the remainder of fiscal 2027." The Company further reported that "[w]e expect the mix shift to Max to lower professional services revenue by roughly an additional $2 million over the remainder of this fiscal year, which, of course, also flows through to professional services gross margin." On this news, ServiceTitan's stock price fell $24.46 per share, or 29.98%, to close at $57.12 per share on September 9, 2026. Pomerantz LLP, with offices in New York, Chicago, Los Angeles, London, Paris, and Tel Aviv, is acknowledged as one of the premier firms in the areas of corporate, securities, and antitrust class litigation. Founded by the late Abraham L. Pomerantz, known as the dean of the class action bar, Pomerantz pioneered the field of securities class actions. Today, more than 85 years later, Pomerantz continues in the tradition he established, fighting for the rights of the victims of securities fraud, breaches of fiduciary duty, and corporate misconduct. The Firm has recovered numerous multimillion-dollar damages awards on behalf of class members. See www.pomlaw.com. Attorney advertising. Prior results do not guarantee similar outcomes. SOURCE Pomerantz LLP
ServiceTitan Data Breach: what affected individuals need to know. ServiceTitan, a Glendale, California software company serving contractors and trades businesses, reported a hacking incident involving protected health information to federal regulators in July 2026, with 4,851 individuals listed as affected. Here is what has been disclosed so far, what has not, and what affected individuals can consider doing. What happened in the ServiceTitan Data Breach. A hacking incident reported to federal regulators in July 2026. According to the U.S. Department of Health and Human Services Office for Civil Rights breach portal, ServiceTitan, Inc. submitted a breach report on July 27, 2026. The portal categorizes the incident as a hacking/IT incident, lists the location of the breached information as a network server, and records 4,851 individuals as affected. Federal law requires HIPAA-covered entities to report breaches of unsecured protected health information affecting 500 or more individuals, and the portal indicates the ServiceTitan report is among those currently under investigation. Beyond the federal listing, ServiceTitan has not published a public statement describing the incident, and a notification letter has not been located on the public breach lists maintained by the California, Vermont, or Massachusetts attorneys general as of this writing. When the incident occurred, when it was discovered, and how it happened have not been publicly detailed. What information may have been involved. Protected health information that has not been publicly itemized. Because the incident was reported to the Office for Civil Rights as a HIPAA breach, it is understood to involve protected health information. However, the specific categories of data, such as names, dates of birth, Social Security numbers, health plan or claims information, or medical details, have not been publicly itemized as of the portal listing. Health plan records commonly combine identifying information with insurance and claims details, so affected individuals may wish to treat the situation with appropriate caution until more is known. Individual notification letters would typically describe the information involved for each person, and where health-related data may have been exposed, there can be an increased risk of medical identity theft, fraud, or targeted phishing, even where no misuse has been reported. Who may be affected by the ServiceTitan breach. Likely members of a company-sponsored health plan, not software customers. ServiceTitan, Inc. is a publicly traded cloud software company headquartered in Glendale, California, whose platform is used by home-services contractors and other trades businesses. Notably, the federal breach portal lists the reporting entity type as a health plan rather than a healthcare provider or business associate. That classification suggests the affected information relates to a health plan sponsored by the company, such as an employee benefit plan, rather than to data from ServiceTitan's software customers, though the company has not publicly confirmed who the affected individuals are. The HHS portal lists 4,851 affected individuals. Individuals whose information was involved would generally receive a written notification describing the specific data at issue and any resources being offered. If you are a current or former ServiceTitan employee, a dependent covered under a ServiceTitan-sponsored plan, or otherwise received a letter from ServiceTitan referencing a data security incident, that notice may indicate your information was among the data reported to have been affected. How ServiceTitan has responded. What is known and what to watch for. Beyond the federal breach report, ServiceTitan has not published a detailed public statement describing its response, and no notice about the incident was located on the company's public website as of this writing. Organizations responding to incidents of this kind commonly engage cybersecurity specialists, notify law enforcement, and review their security controls, but the company has not publicly confirmed which steps it has taken. If ServiceTitan is offering complimentary credit monitoring or identity protection services, those details would typically appear in individual notification letters. Affected individuals may want to review any letter they receive carefully and follow its instructions for enrolling in any services offered before the stated deadline. Steps you can take to protect yourself. Practical precautions while details remain limited. While the details of the ServiceTitan incident are still emerging, affected individuals may wish to consider a few precautionary steps: * Watch for a notification letter. It may describe the specific information involved and any services being offered. * Review your Explanation of Benefits statements. Watch for medical claims or services you did not receive, which can be a sign of medical identity theft. * Check your credit reports. You are entitled to free annual credit reports at annualcreditreport.com, and you can watch for accounts or inquiries you do not recognize. * Consider a fraud alert or credit freeze. These are available at no cost through Equifax, Experian, and TransUnion and can add a layer of protection. * Stay alert to phishing. Be cautious of unexpected emails, calls, or texts referencing ServiceTitan, your health plan, or the incident, and verify any outreach independently before responding. This information is a general overview and is not legal advice; your situation may differ, and consulting a legal professional can help you understand rights that may apply to you. Talk to Wilshire Law Firm. Were you affected by the ServiceTitan data breach? If your health information or personal data may have been involved in the ServiceTitan data breach, do you know what your options are? Its nationally recognized, award-winning team is here to help you understand your rights. Wilshire Law Firm offers free consultations and free case reviews with a legal professional, and Attorney & Law is available 24/7. Because Attorney & Law work on a contingency basis, there are no fees unless you get paid. Contact Wilshire Law Firm today to schedule your free case review and get your questions answered. Data Breach & Privacy September 24, 2026 Data Breach & Privacy September 21, 2026 Data Breach & Privacy September 21, 2026 Start your free case review. 4.9 out of 2,524 reviews * Available 24/7 * Hablamos Español * Nationally-Recognized Powerhouse Team As seen in: Attorney & Law'll contact you within minutes No fees unless you get paid. By submitting this form, you knowingly, voluntarily, and expressly consent to receive from Wilshire Law Firm telephone calls, emails, and SMS text messages, including those made using an automatic telephone dialing system (auto-dialer), artificial intelligence (AI), and/or pre-recorded or artificial voice messages. These communications are for the purpose of providing prompt consultation regarding your potential case. You understand that by providing your telephone number, you are granting permission to be contacted for this purpose, even if your number is on a federal or state Do-Not-Call registry. 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ServiceTitan (NASDAQ:TTAN) stock price up 8.4% - what's next? ServiceTitan Inc. (NASDAQ:TTAN - Get Free Report)'s share price shot up 8.4% during trading on Tuesday. The stock traded as high as $60.49 and last traded at $61.2690. 2,003,401 shares were traded during mid-day trading, an increase of 16% from the average session volume of 1,721,718 shares. The stock had previously closed at $56.53. Key headlines impacting ServiceTitan. Here are the key news stories impacting ServiceTitan this week: * ServiceTitan is partnering to expand more deeply into roofing software, extending its contractor-management platform into another large field-service trade. The move could broaden the company's addressable market, increase customer adoption and support longer-term revenue growth. * ServiceTitan's latest quarterly results provide some fundamental support: revenue increased 20.9% year over year to $292.76 million and adjusted earnings exceeded analysts' expectations. The company's Max AI platform remains a potential growth driver if it can improve contractor productivity and generate additional software demand. * CEO Ara Mahdessian, President Vahe Kuzoyan, CFO David Sherry and CAO Michele O'Connor sold shares at an average price of $57.07. The filings state that the transactions were made to cover tax-withholding obligations tied to vested equity awards, making them less significant as discretionary bearish signals. However, the CEO and president each were left with only two shares, while the CFO retained 363,511 shares. * Bleichmar Fonti & Auld announced an ongoing securities-fraud investigation concerning statements about ServiceTitan's Max AI platform and plans to expand into additional trades. The announcement does not establish wrongdoing, but it adds legal, reputational and disclosure risk at a time when investors are questioning the company's AI execution and growth outlook. * The investigation follows a separate investor alert from the same law firm after a significant stock decline, potentially reinforcing short-term selling pressure and volatility. Analyst ratings changes. TTAN has been the topic of a number of research reports. KeyCorp decreased their price target on ServiceTitan from $120.00 to $110.00 and set an "overweight" rating on the stock in a research note on Wednesday, September 9th. Citigroup lowered their price target on shares of ServiceTitan from $83.00 to $76.00 and set a "neutral" rating for the company in a report on Wednesday, September 9th. UBS Group set a $100.00 price objective on ServiceTitan in a research report on Wednesday, September 9th. Canaccord Genuity Group dropped their target price on shares of ServiceTitan from $105.00 to $90.00 and set a "buy" rating on the stock in a research report on Wednesday, September 9th. Finally, Stifel Nicolaus dropped their price target on ServiceTitan from $125.00 to $100.00 and set a "buy" rating on the stock in a research note on Wednesday, September 9th. Fourteen research analysts have rated the stock with a Buy rating, two have given a Hold rating and one has issued a Sell rating to the stock. According to MarketBeat.com, the stock currently has a consensus rating of "Moderate Buy" and an average price target of $96.38. Discover more Join Trading Exchanges NASDAQ stock quotes Stock market summary ServiceTitan trading up 8.6%. The stock has a market capitalization of $5.92 billion, a PE ratio of -45.08 and a beta of 0.11. The firm has a 50 day moving average of $80.79 and a two-hundred day moving average of $71.90. ServiceTitan (NASDAQ:TTAN - Get Free Report) last announced its quarterly earnings results on Tuesday, September 8th. The company reported $0.40 earnings per share (EPS) for the quarter, beating the consensus estimate of $0.35 by $0.05. ServiceTitan had a negative net margin of 12.12% and a negative return on equity of 5.65%. The company had revenue of $292.76 million for the quarter, compared to the consensus estimate of $285.89 million. During the same quarter in the prior year, the firm earned $0.33 earnings per share. The company's revenue for the quarter was up 20.9% compared to the same quarter last year. Equities research analysts forecast that ServiceTitan Inc. will post -0.53 EPS for the current year. Insiders place their bets. In related news, CAO Michele O'connor sold 5,581 shares of the company's stock in a transaction that occurred on Thursday, September 17th. The shares were sold at an average price of $57.07, for a total transaction of $318,507.67. Following the completion of the transaction, the chief accounting officer owned 66,095 shares of the company's stock, valued at approximately $3,772,041.65. This represents a 7.79% decrease in their ownership of the stock. The sale was disclosed in a document filed with the SEC, which is accessible through this hyperlink. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, CFO David Sherry sold 23,246 shares of the stock in a transaction that occurred on Thursday, September 17th. The stock was sold at an average price of $57.07, for a total transaction of $1,326,649.22. Following the transaction, the chief financial officer directly owned 363,511 shares in the company, valued at approximately $20,745,572.77. This represents a 6.01% decrease in their position. The SEC filing for this sale provides additional information. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Insiders sold a total of 320,153 shares of company stock valued at $26,544,329 in the last quarter. Corporate insiders own 39.89% of the company's stock. Institutional investors weigh in on ServiceTitan. Institutional investors and hedge funds have recently added to or reduced their stakes in the company. State of Wyoming purchased a new stake in shares of ServiceTitan during the 1st quarter worth about $48,000. Elevation Wealth Partners LLC grew its stake in ServiceTitan by 20.0% during the second quarter. Elevation Wealth Partners LLC now owns 863 shares of the company's stock worth $61,000 after buying an additional 144 shares during the period. EverSource Wealth Advisors LLC increased its position in shares of ServiceTitan by 30.0% in the fourth quarter. EverSource Wealth Advisors LLC now owns 906 shares of the company's stock worth $96,000 after acquiring an additional 209 shares in the last quarter. Integrated Wealth Concepts LLC acquired a new stake in ServiceTitan in the 2nd quarter valued at $115,000. Finally, Parallel Advisors LLC boosted its position in shares of ServiceTitan by 226.4% in the first quarter. Parallel Advisors LLC now owns 1,717 shares of the company's stock worth $109,000 after buying an additional 1,191 shares during the period. About ServiceTitan. ServiceTitan, Inc develops cloud-based software designed to help residential and commercial contractors manage and grow their businesses. Its platform supports trades such as heating, ventilation and air conditioning, plumbing, electrical, roofing, and other field-service industries. The company's products and services cover key business functions, including customer relationship management, lead generation, scheduling and dispatching, estimates, job management, invoicing, payments, financing, payroll, and business analytics. 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