Business Analyst & Process Manager - m/w/d
About the job
- A completed degree in business, such as business informatics, or a comparable qualification.
- Several years of professional experience in the credit business and ideally practical experience working with IT.
- Strong project management knowledge in an agile environment and practical project experience.
- Knowledge of designing and implementing business requirements.
- Ideally, knowledge of IT systems such as ServiceNow and/or Azure.
- Strong analytical skills and comfort working with numbers and facts.
- Openness to cultural diversity in an internationally oriented environment.
- Good spoken and written German and English.
- As Product Owner, steer an agile team and develop an innovative product and process vision together with the responsible Product Area Lead.
- Translate requirements into clear user stories and support their implementation from process design through IT change projects and testing.
- Contribute subject-matter expertise to requirements gathering and definition, advise teams, and establish a basis for informed decisions that support strategic goals.
- Lead and manage complex cross-tribe projects, in part or in full, bringing people, processes, and systems together to implement and embed new solutions sustainably.
- Validate and optimize procedures, processes, policies, and systems against standards; develop suitable solutions and define scope, including minimum viable product scoping.
- Implement product strategy, align processes and sales channels, and account for internal and external laws and regulations.
- Take responsibility for the future of digital financing and continuously improve efficiency, quality, and customer value.
- Practical experience working with IT.
- Knowledge of IT systems such as ServiceNow and/or Azure.
About the company
ING Group is a large financial services company that provides banking, investments, and insurance. It operates by combining banking and insurance services for individuals and businesses, offering products like savings accounts, loans, payments, asset management, and insurance through a global network and digital channels. Its distinction comes from its long history of mergers (Nationale-Nederlanden and NMB Postbank) that created an integrated financial group, its substantial European footprint, international reach, and ability to manage both banking and insurance within one organization. The company aims to help customers manage money and risk across Europe and beyond, with services spanning retail and corporate banking, investment products, and insurance.
Company Size
10,001+
Company Stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991
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Simplify's Take
What believers are saying
- On 21 September 2026, ING financed GridStor's $220 million Arizona battery project.
- ING's Q2 2026 net core lending grew €15.2 billion and deposits €15.9 billion.
- ING upgraded 2026 income guidance above €24.5 billion and kept a €1.0 billion buyback.
What critics are saying
- On 5 May 2026, ING settled a Belgium money-laundering probe for €1.6 million.
- ING announced 1,250 job cuts in March 2026, including 950 Dutch roles.
- Repeated AML failures would trigger Dutch, Belgian, and ECB scrutiny, crushing ING's franchise.
What makes ING unique
- ING mixes European retail deposits with global wholesale lending, funding large project finance.
- On 30 July 2026, ING reported a 13.1% CET1 ratio and 17.0% ROTE.
- ING mobilized €86.5 billion of sustainable finance in H1 2026, led by SLLs.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Flexible Work Hours
- Hybrid Work Options
- Family Planning Benefits
- Fertility Treatment Support
- Wellness Program
- Mental Health Support
- Phone/Internet Stipend
- Home Office Stipend