Customer Technical Solution Engineer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Customer Technical Solution Engineer

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world relies on every day. Our technical solutioning and engineering teams sit at the leading edge of this mission, turning complex enterprise challenges into resilient, high-value technical outcomes.

As a Customer Technical Solution Engineer, you will combine the outcome-driven strategic leadership of a solution architect with the hands-on building power of a forward-deployed engineer. You will take technical ownership across the entire engagement lifecycle, guiding solutions from the first customer conversation to a validated production outcome.

You will operate directly with customer executives, architects, and engineering teams across both pre-deal strategy and post-signature delivery. In this role, you will move seamlessly between strategic architecture workshops, rapid prototyping, commercial solution modeling, and live implementation environments to ensure technical decisions deliver real business value.

Key Responsibilities

Solution Discovery and Architecture

• Work directly with customer business and IT leaders to uncover core objectives, technical pain points, and strategic priorities.
• Translate complex and ambiguous business problems into clear technical solution hypotheses and actionable architectures.
• Design resilient, secure, scalable, and operationally viable enterprise architectures using Kyndryl offerings, intellectual property, and partner capabilities.
• Present and defend key architectural decisions, trade-offs, and business outcomes before customer executive teams and technical specialists.
• Align technical solution blueprints directly with measurable business outcomes and long-term customer success.

Hands-On Prototyping and Engineering

• Build working prototypes, minimum viable products, and proofs of value to validate architectural assumptions and accelerate decisions.
• Design, integrate, and deploy REST APIs, automation workflows, and modern cloud applications using Python, Linux, and container platforms.
• Develop and implement practical AI-enabled workflows, agentic solutions, and intelligent automation to solve enterprise integration challenges.
• Collaborate directly in code alongside customer and internal engineering teams to resolve complex technical hurdles quickly.
• Incorporate customer feedback rapidly into technical builds to iterate and evolve solutions toward production readiness.

Commercial Solutioning and Risk Management

• Translate technical architectures into practical, deliverable, and commercially viable solutions.
• Define solution scope, resource plans, delivery assumptions, and cost cases to support profitable deal structures.
• Identify and mitigate technical, architectural, and delivery risks prior to contractual commitment.
• Support solution defense and commercial negotiations alongside sales and account leadership through contract closure.
• Ensure all proposed architectures strike the right balance between cutting-edge innovation, cost efficiency, and delivery feasibility.

Production Deployment and Industrialization

• Stay engaged beyond the design phase to assist consulting and delivery teams with deployment and live environment validation.
• Test and verify critical architectural integrations in customer production environments to confirm performance and stability.
• Gather operational insights and client feedback to refine and optimize deployed systems.
• Transform bespoke customer implementations into repeatable architecture patterns, code assets, and accelerators.
• Mentor fellow architects and engineers, sharing field lessons to continuously enhance Kyndryl service offerings and go-to-market strategies.

Who You Are

You are an adaptable technical leader who thrives at the intersection of enterprise architecture, hands-on software engineering, and strategic consulting. You are not satisfied with designing systems only on paper; you take pride in testing ideas with real code and seeing your solutions run reliably in live customer environments. You bring a strong growth mindset, eager to master new technologies, build agentic systems, and expand your skills across modern platforms. You are deeply customer-focused, ensuring that every engineering choice delivers tangible business value and operational stability. Open, borderless, and naturally inclusive, you partner comfortably across disciplines, practices, and global teams, creating a collaborative environment where ambitious ideas become lasting realities.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Skills and Experience

• Proven ability to design and build technical solutions based on customer requirements, including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions
• In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
• Hands-on engineering experience using Python, Linux, REST APIs, and systems integration techniques
• Practical experience with container technologies and container orchestration using Docker and Kubernetes
• Hands-on experience developing and deploying AI-enabled workflows, generative AI solution patterns, or agentic automation architectures
• Practical experience with collaborative software development, repository management, and version control using Git and GitHub
• 5 years of experience in IT service management, IT sourcing, or IT strategy
• Expertise with IT organizational models, IT governance, management and operating models, and IT financing models
• Excellent customer relationship and presentation skills, with proven ability to communicate technical concepts to executive stakeholders

Preferred Skills and Experience

• Experience in a consulting or advisory role providing strategic technology guidance and solutions to enterprise clients
• Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
• Experience supporting sales efforts by collaborating with account teams, preparing sales materials, participating in customer presentations, and contributing to proposal development
• Experience leading solutions through the complete lifecycle from pre-deal ideation through production implementation and operational handover
• Certifications in major hyperscaler cloud platforms (AWS, Microsoft Azure, or Google Cloud)
• Technical certifications in Kubernetes (CKA or CKAD) or enterprise AI systems
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

The compensation range for the position in the U.S. is $156,360 to $296,880 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $187,560 to $356,280
California (All Other): $171,960 to $326,520
Colorado: $156,360 to $296,880
Massachusetts: $156,360 to $326,520
New York City: $187,560 to $356,280
Washington: $171,960 to $326,520
Washington DC: $171,960 to $326,520

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.