Director, Product Management - Payment Performance Intelligence

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Payment Performance IntelligenceHelp Shape the Future of Payment Intelligence
Every day, billions of payment transactions power the global economy. Hidden within them are payment performance issues that can silently impact revenue, customer experience, operational efficiency, and brand reputation.
At Mastercard, we believe no payment performance issue should go unnoticed. With that in mind, we built MEDI to ensure that no critical payment performance signal goes unanswered.
Through real-time intelligence and AI-driven insights, MEDI helps customers identify issues faster, resolve them sooner, and protect business performance. Our vision is to become the network’s real-time payment performance intelligence layer, turning billions of transactions into actionable insights that strengthen trust, resilience, and performance.
We're looking for a Director, Product Management to lead MEDI's next wave of growth and the team responsible for defining and commercializing future product innovations.
This is not a traditional product management role focused on incremental feature development. You will lead a team focused on discovering growth opportunities, engaging directly with customers, evaluating emerging technologies, and transforming market needs into scalable products with measurable global impact.
You'll work at the intersection of product strategy, customer discovery, AI, commercialization, technology, and people leadership, helping shape one of Mastercard's fastest-growing intelligence businesses.

What Makes This Role Exciting
• Shape products that help some of the world's largest financial institutions improve payment performance, reduce operational friction, and protect revenue.
• Work on cutting-edge innovation areas including AI-powered recommendations, API distribution, agentic user experiences, and cross-product integrations.
• Partner directly with customers to uncover opportunities and influence Mastercard's product strategy.
• Build entirely new capabilities and business opportunities rather than simply maintaining existing products.
• Lead and develop a team of Product Managers focused on shaping MEDI's future growth.
• See product opportunities progress from discovery and business case development through global launch, commercialization, and business impact.

Role Responsibilities
• Lead customer and market discovery to identify, validate, and prioritize new product opportunities.
• Conduct opportunity sizing, business case development, and investment recommendations.
• Translate customer needs into product concepts, customer journeys, MVPs, success metrics, and business requirements.
• Lead initiatives spanning AI, agentic user experiences, APIs, agentic commerce, stablecoins, third-party partnerships, and more.
• Partner with Product Development teams to shape solutions and deliver new capabilities.
• Contribute to pricing, commercialization, and go-to-market strategies alongside Product Enablement and Sales.
• Be accountable for MEDI's success, including adoption, customer value realization, retention, revenue growth, and strategic objectives.
• Lead, coach, and develop a team of Product Managers while fostering accountability, ownership, continuous learning, and customer-centric decision making.
• Establish scalable product management processes, frameworks, and best practices.
• Build strong cross-functional partnerships and align stakeholders around priorities and execution plans.
• Communicate product strategy, performance, recommendations, and risks to audiences ranging from operational teams to executive leadership.
• Anticipate, manage, and mitigate product, commercial, operational, and execution risks.
• Resolve complex cross-functional challenges and conflicts while maintaining alignment and delivery momentum.

We're Looking for Someone Who Has
• Experience in product management, product strategy, consulting, or related roles within payments, fintech, or technology.
• Experience leading customer discovery, opportunity assessment, business case development, and commercialization initiatives.
• Experience managing Product Managers and developing high-performing teams.
• Experience defining product requirements and bringing new capabilities to market.
• Strong analytical, strategic thinking, and prioritization skills.
• Understanding of data products, APIs, and emerging technologies such as (agentic) AI.
• Understanding of pricing, value proposition development, and go-to-market strategy.
• Strong communication, stakeholder management, and executive influence skills.
• Experience building scalable operating models, processes, or best practices.
• Ability to navigate ambiguity, resolve conflicts, and drive alignment across stakeholders.
• High ownership, curiosity, and a passion for building new things.

Why Join MEDI?
The next era of payments will be defined not only by speed, but by intelligence.
MEDI is redefining how payment performance is monitored and optimized across the global payments ecosystem. We're helping customers move from issue detection to diagnosis and resolution faster than ever before through data, AI, and deep payment expertise.
If you're excited to lead talented Product Managers, shape product strategy, drive innovation, and define the future of payment intelligence at global scale, we'd love to hear from you.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.