UX Researcher
Sun Life
UX Researcher
Sun Life
Global financial services for insurance, investments
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Major accountabilities
Research Planning & Execution
Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.
35%
Insight Synthesis & Reporting
Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.
25%
Usability Testing
Design andfacilitatemoderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.
20%
Research Repository & Knowledge Management
Maintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.
10%
Research Advocacy
Champion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.
10%
Specialized knowledge
List specific types of technical or professional skills and knowledgerequiredfor the job.
• Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies
• Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping
• Familiarity with research tools:UserTesting, Maze, Lookback, Dovetail, or equivalent
• Survey design and statistical literacy for quantitative studies
• Participant recruitment and research ethics protocols
• Ability to communicate research findings clearly to non-research audiences
• Experience conducting research with non-technical or low-digital-literacy user populations is an advantage
• Knowledge of insurance distribution or agent workflows is a strong advantage
At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.
Job Category:
IT - Digital DevelopmentPosting End Date:
15/11/2026Sun Life provides a wide range of financial services worldwide, mainly through life and health insurance, financial planning, and investment solutions for individuals, businesses, and institutions. Its products work by collecting premiums for insurance coverage, fees for planning services, and returns on investments; these funds are used to pay claims, support financial planning advice, and generate investment gains. What sets Sun Life apart is its global presence across Canada, the United States, Asia, and Europe, plus a comprehensive product lineup and a focus on helping clients achieve financial security and healthier lives, rather than relying on a single product. The company aims to grow and manage wealth for clients while pursuing sustainability goals, including net zero emissions by 2050.
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